Service Analyst

2 days ago

Biñan, Calabarzon, Philippines EPIROC Full time ₱900,000 - ₱1,200,000 per year

Service Analyst – Financial Performance & Operations

Parts and Service Division (PSD)

Purpose of the Role

To close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service Analyst will bridge Finance, Operations, and Strategy to deliver actionable insights, automate reporting, and support strategic decision-making across the PSD network.

Key Responsibilities

  1. Financial Insight & Root-Cause Analysis

  2. Collaborate with Finance during month-end closings to extract early signals and deviations in CGP and service profitability.

  3. Analyze service, workshop, and parts sales performance in relation to service agreements, with a focus on CGP trends and anomalies.

  4. Conduct variance analysis and profitability diagnostics across regions (EMEA, APAC, NASA).

  5. Operational Linkage & Workshop Strategy

  6. Connect financial outcomes with operational KPIs such as workshop utilization, capacity planning, and labor efficiency.

  7. Monitor and benchmark service operations KPIs.

  8. Investment Performance Tracking & Follow-Up

  9. Lead the development and implementation of a systematic, data-driven framework to track investment performance across all PSD HUBs.

  10. Identify and map all ongoing and recently approved investment-related projects with owner, timeline, assumptions, and expected ROI.
  11. Establish quarterly checkpoints to review actual vs. forecast (costs, revenues, ROI).
  12. Create a standardized review template and integrate it into BI dashboards for visibility and trend analysis.

  13. Collaborate with HUB management to validate data accuracy and support proactive deviation analysis.

  14. Business Case & Investment Oversight

  15. Lead the KPI review, and post-evaluation of business cases for service investments (service agreements, workshops).

  16. Track labor rate adjustments, revenue targets, and CGP performance against approved business cases.

  17. Governance, Compliance & Training

  18. Support internal audits, certification processes, and compliance monitoring at the workshop level.

  19. Administer systems such as CEFA and the WS and SA dashboard.

Qualifications & Experience

  • Degree in Finance, Business Analytics.
  • Experience in service operations, financial analysis, or business performance roles beneficial.
  • Proficiency in Power BI, Excel, and ERP systems.
  • Strong communication skills and ability to work cross-functionally across global teams.

Preferred Attributes

  • Analytical mindset with a proactive approach to problem-solving.
  • Ability to translate complex data into actionable insights.
  • Comfortable working in a fast-paced, matrixed environment with evolving responsibilities.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around passionate employees supporting and collaborating with customers in around 150 countries. Learn more

  • Service Analyst

    2 days ago

    Biñan, Calabarzon, Philippines Epiroc Full time ₱900,000 - ₱1,200,000 per year

    Service Analyst – Financial Performance & OperationsParts and Service Division (PSD)Purpose of the RoleTo close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service...

  • Service Enhancement Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerExperience Full time ₱750,000 - ₱1,350,000

    Customer Experience Analyst PositionOur organization is seeking a skilled Customer Experience Analyst to assess and enhance our customer service operations. In this role, you will analyze performance metrics, identify areas for improvement, and develop actionable insights to elevate the overall customer experience.

  • Warranty Analyst/ Specialist

    4 days ago

    Biñan, Calabarzon, Philippines Luxuriant Automotive Group, Inc Full time ₱180,000 - ₱216,000 per year

    Job Description:Claims Processing and ManagementData Analyst and reportingCustomer Service and CommunicationPolicy and Procurement DevelopmentTraining and SupportContinuous ImprovementMust experience in distributionsMust experience in Automotive & warranty processJob Type: Full-timePay: Php15, Php18,000.00 per monthWork Location: In person

  • Cybersecurity Services Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCompliance Full time $50,000 - $80,000

    About UsJob OverviewThis role is designed to support the implementation of scalable cybersecurity services that drive a secure path to success. We are seeking passionate security professionals to join our team as Compliance Analysts.Responsibilities:Tailor cybersecurity protocols to meet client needs, assisting vCISOs with security assessments and providing...

  • Remote Property Service Coordinator

    7 days ago

    Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱360,000

    About the RoleOur organization is seeking a skilled professional to fill the Property Service Coordinator position. As a key member of our team, you will be responsible for managing sub-contractors throughout the country, meeting aggressive timelines, and developing strong relationships with clients.The ideal candidate will possess excellent communication...

  • Senior Financial Analyst

    1 week ago

    Biñan, Calabarzon, Philippines beBeeFinance Full time $120,000 - $160,000

    Job OverviewGartner seeks an experienced Senior Financial Analyst to provide research and advisory services to global clients. The ideal candidate will have extensive experience in leveraging technology to enhance financial planning processes and possess a deep understanding of the challenges FP&A leaders face in transforming planning, budgeting, and...

  • Financial Analyst and Reporting Specialist

    1 week ago

    Biñan, Calabarzon, Philippines OnlyExperts llc Remote Work Freelance Full time

    Job Title: Financial Analyst and Reporting Specialist (1099 Contractor)Location: RemoteThe client specializes in providing fractional CFO services to subscription-based companies, empowering them with financial clarity, operational excellence, and strategic insights. They focus on delivering KPI dashboards, enhanced financial reporting, compliance...

  • Business Analyst

    1 week ago

    Biñan, Calabarzon, Philippines beBeeFinancial Full time $120,000 - $140,000

    Job TitleA key member of our team is sought to fill the role of Billing Financial Analyst. This position will be responsible for managing client month end billing tasks and serving as a liaison between product management, engineering, and the billing operations team.About this RoleThe ideal candidate will play a critical role in ensuring accurate client...

  • Plant Finance Analyst

    1 week ago

    Biñan, Calabarzon, Philippines Universal Robina Corporation Full time

    OverviewUniversal Robina Corporation is looking for a Plant Finance AnalystThe Plant Finance Analyst is responsible in ensuring all accounting transactions under the Manufacturing Plants, Warehouse and Distribution Centers are recorded and reported timely and accurate.Analyze the Actual Total Manufacturing cost (TMC), Fixed manufacturing expenses (FME) , and...

  • QC Chemical Laboratory Junior Analyst

    7 days ago

    Biñan, Calabarzon, Philippines E.L. Laboratories Inc. Full time ₱180,000 - ₱2,000,000 per year

    Responsible for personal and laboratory safety by strict implementation of GLP and cGMP. Responsible for the preparation and proper labeling of all laboratory test solutions as per approved procedure. Responsible for the proper handling and documentation of laboratory reagents, apparatus and instruments. Responsible for the proper collection and storage...