Service Analyst

4 days ago

Biñan, Calabarzon, Philippines Epiroc Full time

Service Analyst – Financial Performance & Operations

Parts and Service Division (PSD)

Purpose of the Role

To close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service Analyst will bridge Finance, Operations, and Strategy to deliver actionable insights, automate reporting, and support strategic decision-making across the PSD network.

Key Responsibilities

  • Financial Insight & Root-Cause Analysis
  • Collaborate with Finance during month-end closings to extract early signals and deviations in CGP and service profitability.
  • Analyze service, workshop, and parts sales performance in relation to service agreements, with a focus on CGP trends and anomalies.
  • Conduct variance analysis and profitability diagnostics across regions (EMEA, APAC, NASA).
  • Operational Linkage & Workshop Strategy
  • Connect financial outcomes with operational KPIs such as workshop utilization, capacity planning, and labor efficiency.
  • Monitor and benchmark service operations KPIs.
  • Investment Performance Tracking & Follow-Up
  • Lead the development and implementation of a systematic, data-driven framework to track investment performance across all PSD HUBs.
  • Identify and map all ongoing and recently approved investment-related projects with owner, timeline, assumptions, and expected ROI.
  • Establish quarterly checkpoints to review actual vs. forecast (costs, revenues, ROI).
  • Create a standardized review template and integrate it into BI dashboards for visibility and trend analysis.
  • Collaborate with HUB management to validate data accuracy and support proactive deviation analysis.
  • Business Case & Investment Oversight
  • Lead the KPI review, and post-evaluation of business cases for service investments (service agreements, workshops).
  • Track labor rate adjustments, revenue targets, and CGP performance against approved business cases.
  • Governance, Compliance & Training
  • Support internal audits, certification processes, and compliance monitoring at the workshop level.
  • Administer systems such as CEFA and the WS and SA dashboard.

Qualifications & Experience

  • Degree in Finance, Business Analytics.
  • Experience in service operations, financial analysis, or business performance roles beneficial.
  • Proficiency in Power BI, Excel, and ERP systems.
  • Strong communication skills and ability to work cross-functionally across global teams.

Preferred Attributes

  • Analytical mindset with a proactive approach to problem-solving.
  • Ability to translate complex data into actionable insights.
  • Comfortable working in a fast-paced, matrixed environment with evolving responsibilities.

Epiroc
is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around passionate employees supporting and collaborating with customers in around 150 countries. Learn more

  • Associate Traffic Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines onsemi Full time

    DescriptionJOB DESCRIPTION:onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly...

  • Reports Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines AHM Outsourcing Services Full time

    AHM Outsourcing Services, Inc. is looking for a Reports Analyst with strong Excel skills and a sharp eye for detailWhat You'll Do: Prepare and analyze daily, weekly, and monthly performance reports Build and automate Excel-based trackers and dashboards Work closely with Operations and Leadership teams on data insightsWhat We're Looking For: Advanced Excel...

  • Associate Traffic Analyst

    1 week ago

    Biñan, Calabarzon, Philippines onsemi Full time

    Job DescriptionJOB DESCRIPTION:onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly...

  • Associate Traffic Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines onsemi Full time

    JOB DESCRIPTION:onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated...

  • Senior Financial Analyst

    6 days ago

    Biñan, Calabarzon, Philippines Glades International Corporation Full time

    Company DescriptionGlades International Corporation, established in 1996 in Biñan, Laguna, Philippines, is a leader in the production of thermoformed plastic cups, containers, and lids for Quick Service Restaurants (QSR) and food packaging companies. With a workforce exceeding 500 employees, the company partners with renowned global brands such as...

  • Inventory Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines Convergent Facility Services Inc. Full time

    Opportunity to gain an international standards experience from a WORLD-RENOWNED AMERICAN COMPANYP25,000 to P32,000 Salary PackageHMO Health Insurance (In-patient and Out-patient Benefits), Personal Accident Insurance, Complete Statutory BenefitsThe Inventory Analyst is responsible for monitoring and managing inventory accuracy to ensure optimal stock...

  • Finance Analyst

    2 days ago

    Biñan, Calabarzon, Philippines Accion Labs Full time

    Work Set up : Hybrid (1 day onsite per month)Reporting Site : Binan Laguna (Techno park)Salary: 60, ,000 + other benefits and allowances (including HMO start at Day 1)Schedule: Monday - Thursday (7am -5pm) Every Friday until 7am - 4pm onlyABOUT THE ROLE:We are looking for a Finance Analyst – Accounts Payable (Mandarin Speaker) to join our Shared Services...

  • PTP Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines Epiroc Full time

    Life at EpirocBy joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride in the Finance process and live by our core values: Collaboration, Commitment and Innovation. We work in a global environment with over 113 different...

  • IT Analyst II, Programming

    10 hours ago

    Biñan, Calabarzon, Philippines Western Digital Full time

    At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology helped people put a man...

  • Analyst 2, Finance Operations

    2 weeks ago

    Biñan, Calabarzon, Philippines Sandisk Full time

    Company Description Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in...