
Customer Service Specialist
2 weeks ago
BASIC FUNCTION
The job holder contributes to the growth and profitability of AVCHI and Affiliates by assisting with the day-to-day operations of the Customer Service Section. This includes managing customer inquiries, complaints, after-sales concerns and ensuring smooth coordination with other departments. The Specialist ensures the implementation of customer service strategies, helping the team adhere to service standards and delivering exceptional customer experiences.
- Key Result Areas (KRAs) include:
- Centralized SMS Blast Management
- CRM System Administration and Data Accuracy
- Customer Care Programs Support
- Customer Service Metrics and Performance Tracking
QUALIFICATIONS
- College Degree – any business related courses
- Patient, customer-oriented, approachable, accommodating, flexible, team player
Job Types: Full-time, Fixed term
Contract length: 5 months
Benefits:
- On-site parking
Ability to commute/relocate:
- Biñan City: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you willing to be hired under an agency (minimum wage) for this position?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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