Customer Solution Executive

4 days ago

Biñan, Calabarzon, Philippines WSA APAC Full time $40,000 - $60,000 per year

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

In this role, you will be responsible for ensuring the timely fulfilment of customer orders through proactive backlog management and coordination with cross-functional teams, while maintaining clear and consistent communication with customers. You will also ensure accurate billing and prompt issuance of credit notes. Additionally, you will analyze supply chain data to enhance forecast accuracy and service levels, and support continuous improvement initiatives such as DG handling and SWAP planning to optimize overall supply chain performance.

What you will do
  • Ensure timely fulfilment of customer orders by actively managing backlogs and expediting with cross-functional teams
  • Proactively communicate order and shipment updates to customers, ensuring transparency and high service levels
  • Ensure accurate billing and prompt issuance of credit notes (CN) to support smooth financial operations
  • Analyse supply chain data to improve forecast accuracy and drive better demand planning
  • Collaborate with customers to identify opportunities for service improvement and enhanced collaboration
  • Support and contribute to continuous improvement projects, such as DG handling and SWAP planning initiatives.
What you bring
  • 2-3 years of experience Supply Chain, Order Management, or Customer Service operations
  • Bachelor's degree in Supply Chain Management, Business Administration, or a related field
  • Strong analytical skills with experience analysing supply chain data to enhance forecast accuracy and service performance.
  • Experience supporting or contributing to continuous improvement projects, such as DG handling and SWAP planning
  • Effective collaboration and communication skills to work seamlessly with internal teams and external customers.
Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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