Customer Service

3 days ago

Quezon City, National Capital Region, Philippines Seven Long Table Marketing Inc Full time ₱180,000 - ₱300,000 per year

We are looking for a motivated Customer Service & Sales Representative to join our team in the jewelry and luxury items industry.

As part of our frontline team, you will not only handle customer inquiries and provide exceptional support but also play a vital role in driving sales, building long-term customer relationships, and ensuring a seamless shopping experience that reflects our brand values.

Key Responsibilities:

  • Engage with customers through chat, calls, and live selling platforms
  • Handle inquiries, complaints, and concerns with professionalism and care
  • Promote, upsell, and cross-sell jewelry and related products during and after live selling sessions
  • Follow through with customer inquiries and ensure the successful closing of sales
  • Assist in order processing, tracking, and coordination with logistics
  • Build strong customer relationships to encourage repeat business and loyalty
  • Collaborate with the sales and marketing team to enhance overall customer experience
  • Demonstrate a positive, team-oriented attitude that inspires both co-workers and customers
  • Accurately maintain and grow the customer database to ensure updated records and efficient service
  • Identify opportunities to improve customer service processes and actively contribute to service innovations

Qualifications:

  • Willing to work on-site at our office in UP Village, Quezon City
  • Previous experience as a Customer Service Representative is required; a sales background is a strong advantage
  • Excellent verbal and written communication skills in English; able to communicate effectively in Tagalog/Taglish depending on the customer's preference
  • Flexible schedule — may include 6 working days per week, with morning and/or afternoon shifts.
  • Strong attention to detail and problem-solving skills — focused on providing real solutions, not just quick answers
  • Ability to maintain a positive attitude and handle customer concerns with professionalism

Job Type: Full-time

Pay: From Php19,000.00 per month

Benefits:

  • Employee discount
  • On-site parking
  • Promotion to permanent employee

Application Question(s):

  • This role may require working up to 6 days per week on site, with shifts scheduled either in the morning (8:00 AM – 5:00 PM) or in the afternoon (12:00 PM – 9:00 PM). Would you be comfortable with this work schedule?
  • Do you have experience handling customer inquiries and sales?

Work Location: In person

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