Customer Service

7 days ago

Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱200,000 - ₱250,000 per year

About the role

Asticom Technology Inc, a leading technology company, is seeking a dedicated Customer Service professional to join our dynamic team. In this contract role, you will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction. Based in Quezon City, Metro Manila, this position offers a flexible work arrangement to accommodate your needs.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  2. Troubleshoot and resolve customer issues, escalating complex matters to the appropriate team as needed
  3. Maintain accurate records of all customer interactions and follow up as required
  4. Identify opportunities to improve customer experience and suggest process enhancements
  5. Contribute to a positive team environment by sharing best practices and supporting colleagues

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably in the technology industry
  2. Excellent communication and active listening skills, with the ability to provide clear and empathetic responses
  3. Strong problem-solving and critical thinking skills to effectively address customer issues
  4. Proficiency in using customer relationship management (CRM) systems and standard office software
  5. A collaborative mindset and the ability to work well in a team environment
  6. Willing to work onsite in Congressional Avenue, QC

About us

Asticom Technology Inc is a leading provider of innovative technology solutions. Our mission is to empower our clients and customers through cutting-edge products and exceptional service. With a strong focus on customer satisfaction, we strive to create a positive and inclusive work environment for our talented team. Join us as we continue to drive progress and success in the technology industry.

Apply now for this exciting opportunity to be part of the Asticom Technology Inc family.

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