Customer Service Representative

1 day ago

Quezon City, National Capital Region, Philippines Silverstern Motors Inc. Full time ₱155,000 per year

Job Summary:

We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our automotive team. In this role, you will be the first point of contact for customers, assisting with inquiries about vehicle services, parts, sales, and appointments. Your goal is to ensure a high level of customer satisfaction by delivering timely, accurate, and courteous service.

Key Responsibilities:

  • Greet and assist customers in person, over the phone, or via email.
  • Schedule vehicle service appointments and follow up on service progress.
  • Answer questions related to vehicle features, pricing, financing, parts, and warranties.
  • Handle customer complaints or concerns with professionalism and escalate as needed.
  • Coordinate with service advisors, technicians, and the sales team to ensure smooth customer experiences.
  • Input and update customer information in CRM systems.
  • Process payments and assist with billing or invoicing issues.
  • Promote dealership services, special offers, and maintenance packages.
  • Maintain a clean, organized, and welcoming customer service area.
  • Follow up with customers post-service or purchase to ensure satisfaction.

Qualifications:

  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • Previous experience in customer service, preferably in the automotive or dealership industry.
  • Knowledge of automotive services, vehicle parts, or dealership operations is highly desirable.

Key Skills:

  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Customer-first mindset with a professional and friendly demeanor.
  • Organizational and multitasking skills.
  • Ability to work under pressure in a fast-paced environment.

Working Conditions:

  • Work is typically performed in a dealership or service center environment.
  • Occasional standing or walking to assist customers or inspect vehicles.

Job Type: Full-time

Pay: From Php695.00 per day

Language:

  • English (Preferred)

Work Location: In person

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