Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Autokid Truck Solutions Full time ₱15,000 - ₱30,000 per year

Skills and Qualifications:

  • Strong verbal and written communication skills to interact effectively with customers.
  • Ability to handle customer complaints, resolve issues, and find solutions efficiently.
  • A positive attitude and dedication to ensuring customers have a great experience.
  • Ability to handle multiple inquiries at once and manage time efficiently.
  • Accuracy in entering data, processing orders, and maintaining records.
  • Ability to stay calm under pressure and understand customer concerns.
  • Proficient in using customer service software, CRM systems, and office software (e.g., Microsoft Office).
  • Ability to upsell or cross-sell products and services in a professional and helpful manner.
  • Ability to collaborate with other team members to ensure smooth service delivery.

Key Responsibilities:

  • Customer Support:
  • Provide accurate and timely information to customers regarding products, services, policies, and procedures.
  • Respond to customer inquiries via phone, email, live chat, or in person.
  • Address customer complaints and resolve issues with a focus on customer satisfaction.
  • Product and Service Guidance:
  • Assist customers in navigating the company's website or ordering system.
  • Help customers select the right products or services based on their needs.
  • Provide troubleshooting assistance for product-related issues or service inquiries.
  • Order Management:
  • Process customer orders, returns, exchanges, and refunds as per company policies.
  • Track orders and provide updates to customers regarding the status of shipments or services.
  • Ensure all orders are entered accurately and promptly into the system.
  • Problem Resolution:
  • Handle and resolve customer complaints, issues, and concerns professionally and efficiently.
  • Follow up with customers to ensure their issues were resolved to their satisfaction.
  • Escalate complex or unresolved issues to higher-level support or management when necessary.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

  • Customer Service Representative

    4 days ago

    Quezon City, National Capital Region, Philippines Fastrising Full time ₱40,000 per year

    Company DescriptionUp to 40k offerRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Quezon City. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, managing customer experience, and handling customer service inquiries. Day-to-day...

  • Customer Service Representative

    4 days ago

    Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time

    Company DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, dealing with technology-driven solutions. GAIC Professional Services is committed to providing innovative and effective...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines SYSPRO Full time ₱312,000 - ₱420,000 per year

    This is a full-time, on-site role for a Customer Service Representative located in BRIDGETOWN QC. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries and ensuring customer satisfaction.Qualifications[1] Minimum of 6 months BPO experience[2] HS Graduate or SHS Graduate[3] Customer Satisfaction and Customer...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Chris Sports Plaza Inc. Full time ₱200,000 - ₱240,000 per year

    Customer Service RepresentativeJob Description:· Handling inquiries from customers online· Providing basic product information and assisting in generating sales, processing returns and issuing receipts· Assisting in resolving order/product complaints and escalating issues when necessary· Communicating with warehouse and other internal partners·...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines Concept Specialist Full time ₱144,000 - ₱432,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role StaffSmart Outsourcing is looking for enthusiastic Customer Service Representatives (CSR) to join our dynamic Call Centre team in Quezon City. This is a full-time opportunity for individuals interested in customer service, with the chance to develop valuable skills in a supportive and growth-oriented environment.What you'll be doingProviding...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱144,000 - ₱720,000 per year

    Customer Service RepresentativeWork Locations: Eastwood / Bridgetowne, Quezon CityWork Setup: Onsite | Schedule:Shifting | Employment Type: Full-TimeSalary Range: ₱16,000 – ₱25,000 (depending on account and experience)About the Role:We are looking for passionate and customer-focused individuals to join our growing team as Customer Service...

  • Customer service representative job

    4 days ago

    Quezon City, National Capital Region, Philippines Fastrising Full time

    Company DescriptionUp to 40kRole DescriptionThis is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. The role will involve working closely with the customer support team to...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱200,000 - ₱400,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center). In this role, you'll be using your customer interaction skills to deliver excellent customer service.Customer Service Qualifications:At least 12 months BPO experience handling international account.At least...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱150,000 - ₱250,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center) . In this role, you'll be using your customer interaction skills to deliver excellent customer service.requirementDescriptionCustomer Service Qualifications:At least 12 months BPO experience handling...