Assistance Coordinator

1 week ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

We are seeking dedicated and customer-focused Emergency Assistance Specialists to join our growing team. The role involves handling urgent calls from clients who require roadside or medical assistance, ensuring fast, accurate, and compassionate support in times of need.

You will serve as the first point of contact for clients, coordinating with service providers such as towing companies, mechanics, hospitals, and medical responders.

Responsibilities

  • Receive and manage emergency calls from clients requiring roadside or medical assistance.
  • Accurately gather and record client information (location, vehicle details, medical situation, etc.).
  • Coordinate with accredited towing providers, service centers, hospitals, and ambulance partners.
  • Provide timely updates and reassurance to clients throughout the assistance process.
  • Monitor service fulfillment to ensure prompt and efficient resolution.
  • Follow standard operating procedures (SOPs) and maintain high-quality service.

Qualifications

  • Must be a college graduate (any field).
  • With or Without Experience in customer service, call center, or roadside/medical assistance.
  • Excellent communication and problem-solving skills.
  • Ability to remain calm and professional in high-pressure or emergency situations.
  • Willing to work on shifting schedules, weekends, and holidays.

Benefits

  • Competitive salary package
  • Yearly Increase
  • Health insurance
  • Training and career development opportunities
  • Dynamic and supportive work environment

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