Chat Sales Lead

Artillery Philippines is a fast-growing online art brand, and we're looking for a Chat Sales Lead to build and lead our chat sales team.

Mission:

We are seeking an experienced Chat Sales Lead to build, lead, and scale our chat sales function. This leader will be responsible for developing a high-performing team that drives customer conversions, maximizes upsell opportunities, and delivers measurable business growth through chat-based sales channels. The ideal candidate has a proven track record in managing chat sales operations, deep knowledge of digital sales metrics, and the ability to generate insights that improve both customer experience and revenue outcomes.

Who's your manager?

• Product Sales Manager

Work Hours:

• Flex schedule (You can choose any time between 8am - 9pm PHT but you have to indicate the times. Just make sure you can be present for meetings)

Tasks and Responsibilities:

Team Leadership & Development

• Recruit, train, and manage a high-performing chat sales team focused on course enrollments
• Establish clear KPIs (conversion, upsell, drop-off, response time) and implement regular coaching for performance improvement.

Sales Funnel Management

• Monitor chat flow performance to identify and reduce drop-off rates at each stage.
• Optimize chat scripts, playbooks, and engagement strategies to increase closing and upsell rates.
• Ensure smooth hand-offs between chat, marketing, and operations teams.

Data Driven Optimization

• Build dashboards and reporting systems to track conversion metrics, upsell effectiveness, and agent performance.
• Analyze sales and customer behavior data to generate insights for continuous improvement.
• Lead A/B tests and experiments to refine scripts, offers, and engagement flows.

Scaling & Insights

• Develop strategies to hit and exceed enrollment and upsell targets.
• Implement scalable processes to handle higher chat volumes while maintaining quality.
• Collaborate with marketing and product teams to align campaigns with sales performance goals.

Requirements:

• Proven experience (5+ years) in sales management with at least 2+ years specifically leading chat or digital sales teams.
• Demonstrated success in scaling a chat sales operation and meeting/exceeding revenue targets.
• Strong understanding of chat funnel metrics (drop-off rates, conversion rates, upsell/cross-sell rates, etc.).
• Data-driven mindset with the ability to translate insights into operational improvements.
• Excellent leadership, communication, and coaching skills.
• Experience with CRM, chat platforms, and sales enablement tools.

Nice to have:

• You have a sincere passion for drawing, painting, calligraphy, and/or journaling.

This is NOT for you if:

• You are a student
• You are an agency
• You want a slow-paced, comfortable, repetitive job
• You have a hard time multitasking
• You easily get discouraged when things don't go as planned

You will have a 3 - 5 month paid training/trial period.

Compensation:

• Salary Range: TBD

Think you're a good fit? Here's How to Apply:

1) Fill up this form:

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Pay raise
• Work from home

Application Question(s):

• Are you fluent in both English and Filipino (spoken and written)?
• Briefly describe your experience (if any) handling customer support or order issues for e-commerce (Shopee, Lazada, TikTok Shop, or similar).
• Share a short example of how you would respond to a customer asking: "Where is my order? It's already late."
• Do you have a portfolio, sample work, or links that showcase your communication or community management skills (e.g., social media posts, Canva designs, customer service samples)? If yes, please share the link(s).

Experience:

• Customer service: 3 years (Required)

Work Location: Remote