Customer Service Team Lead

10 hours ago

Work from Home, Philippines MUVR Full time ₱360,000 - ₱720,000 per year

Position Overview

We're hiring a Customer Service Team Lead to manage and coach our frontline logistics support team. You'll oversee day-to-day service operations — ensuring smooth coordination between customers booking jobs and drivers fulfilling them. This includes quote generation, order booking, real-time order management, and post-service issue resolution.

Key Responsibilities

  • Lead and coach a team of Customer Service Specialists supporting customers and drivers across multiple channels (chat, email, phone, in-app).
  • Manage quotes and bookings: Oversee inbound quote requests, ensure accurate pricing per Muvr policy, and confirm successful order creation.
  • Oversee order management: Monitor live bookings from assignment to completion, ensuring smooth communication between customers, drivers, and operations.
  • Resolve escalations related to delays, cancellations, damages, or payment disputes.
  • Collaborate with Workforce Management (WFM) on volume forecasting, shift planning, and real-time adherence.
  • Analyze support and fulfillment trends to identify friction points and drive improvement initiatives with Operations, Product, and Policy teams.
  • Coach and develop your team: Deliver targeted feedback, QA sessions, and enablement support to improve service quality and consistency.
  • Maintain operational integrity: Enforce platform policies, safety standards, and communication guardrails across customer and provider interactions.
  • Partner with internal teams (CentralOps, Product, Driver Ops, Policy) to continuously refine service workflows, quote logic, and booking flows.

Qualifications

  • 3+ years in customer service or operations; 1–2 years in a team lead or supervisory role.
  • Experience in logistics, on-demand delivery, or service operations.
  • Proven track record of managing quote-to-order workflows and dispatch coordination.
  • Strong analytical, data-driven decision-making skills with a focus on SLA and CSAT.
  • Excellent written and verbal communication skills.
  • Calm, organized, and decisive under pressure with a focus on fairness and compliance.

Job Type: Full-time

Pay: Php Php1,000.00 per day

Benefits:

  • Work from home

Work Location: Remote

  • Team Lead

    2 weeks ago

    Work from Home, Philippines ExpertiseLocal Full time ₱30,000 - ₱60,000 per year

    This is a remote work position.About UsAt , we make it easy to find the best local experts, every time. Finding the right highly-skilled professional takes significant time and effort, including in-depth research, detailed comparisons, and deciphering which online reviews are reliable and authentic. features only objectively quantified and qualified...

  • Technical Support Team Lead

    2 weeks ago

    Work from Home, Philippines Odysseus Solutions Full time ₱480,000 - ₱540,000 per year

    Technical Support LeadLead. Empower. Deliver Exceptional Technical Solutions.About Odysseus Solutions:Odysseus Solutions is a dynamic technology and services company dedicated to providing innovative solutions for travel, hospitality, and other industries. We combine cutting-edge technology with exceptional customer support to deliver seamless experiences...

  • CX Team Lead

    1 week ago

    Work from Home, Philippines Aventus llc Full time ₱7,000 - ₱15,000 per year

    Join the Aventus TeamWe are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.Check out our website: )We are looking for a performance-driven and tech-savvy CX Team Lead to lead and guide our remote support teams...

  • Customer Service Manager

    4 days ago

    Work from Home, Philippines MUVR Full time

    Position OverviewWe're seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives, drive SLA compliance, and serve as the escalation point for high-risk or sensitive cases.Key ResponsibilitiesLead,...

  • Customer Service Representative

    4 days ago

    Work from Home, Philippines Posh Baby and Kids Full time ₱38,000 - ₱60,000 per year

    This is not a VA Agency/BPO, etc. You will be directly hired to work with us THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS, AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION. This is...

  • Customer Support Specialist

    1 week ago

    Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...

  • Customer Service Representative

    2 weeks ago

    Work from Home, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role: Are you passionate about helping people and making a difference every day? We're looking for a friendly, solution-oriented Customer Service Representative to join our team As the voice of our company, you'll be the first point of contact for our customers, helping them with questions, solving problems, and ensuring they have a seamless and...

  • Concierge Customer Service Repesentative

    2 weeks ago

    Work from Home, Philippines Outsourced VA Full time ₱480,000 - ₱576,000 per year

    We are seeking a dedicated and professional Concierge Customer Service Representative to join our team. The ideal candidate will play a pivotal role in identifying qualified leads for our clients while providing exceptional customer support. If you have a passion for concierge and customer service, a knack for building rapport, and a results-driven mindset,...

  • Customer Service

    2 weeks ago

    Work from Home, Philippines Shockwave Canada Inc. Full time ₱120,000 - ₱420,000 per year

    We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.Key ResponsibilitiesRespond to customer inquiries via chat, email, and support tickets.Provide...

  • Insurance VA Team Lead

    2 weeks ago

    Work from Home, Philippines Patra Corp Full time ₱420,000 - ₱540,000 per year

    ABOUT PATRAPatra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra's global team...