Delivery Customer Service Specialist
4 days ago
OVERALL PURPOSE:
- To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.
MAJOR RESPONSIBILITIES:
- Monitors delivery trucks to ensure on time arrival to customer
- Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
- Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
- Constantly give suggestions and ideas on how to improve work processes and service to customers.
- Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
- Seeks feedbacks from customers regarding delivery service and personnel
QUALIFICATIONS:
- Candidate must possess at least Bachelor's/College Degree in any field.
- Fresh graduates are welcome to apply
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