Delivery Customer Service Specialist

4 days ago


Iloilo City, Western Visayas, Philippines Suy Sing Commercial Corporation Full time ₱200,000 - ₱300,000 per year

OVERALL PURPOSE:

  • To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

MAJOR RESPONSIBILITIES:

  • Monitors delivery trucks to ensure on time arrival to customer
  • Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
  • Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
  • Constantly give suggestions and ideas on how to improve work processes and service to customers.
  • Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
  • Seeks feedbacks from customers regarding delivery service and personnel

QUALIFICATIONS:

  • Candidate must possess at least Bachelor's/College Degree in any field.
  • Fresh graduates are welcome to apply

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