Customer Service Agents

5 days ago

Iloilo City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time $20,000 - $30,000 per year

About the role

Join the dynamic team at Talent Outsourcing Channel Solutions' as a Customer Service Agent in our healthcare associates department. This full-time role is located in Iloilo City, Iloilo, and will involve providing exceptional customer service to our valued clients. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the organisation.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and other communication channels
  2. Provide accurate and timely information to customers about products, services, and policies
  3. Assist customers with problem-solving and troubleshooting
  4. Maintain detailed records of customer interactions and follow up as needed
  5. Collaborate with cross-functional teams to ensure seamless customer experiences
  6. Continuously seek ways to improve customer service processes and procedures
  7. Adhere to company policies, procedures, and quality standards

What we're looking for

  1. Strong customer service skills with a passion for helping others
  2. At least with or without BPO experience in a customer service or call centre role are welcome to apply
  3. Excellent communication and interpersonal abilities
  4. Problem-solving and critical thinking skills
  5. Proficiency in using relevant software and technology
  6. Experience in a call centre or customer service environment, preferably in the healthcare industry
  7. Adaptability and the ability to work in a fast-paced, dynamic environment
  8. A positive, team-oriented attitude

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

  1. Competitive salary and bonus opportunities
  2. Comprehensive health and wellness benefits
  3. Opportunities for career development and advancement
  4. Supportive and collaborative work environment
  5. Flexible work arrangements and work-life balance initiatives

About us

Talent Outsourcing Channel Solutions' is a leading provider of integrated business solutions, including customer service and contact centre services. Our mission is to empower our clients to deliver exceptional experiences to their customers. With a strong focus on innovation, technology, and employee development, we are committed to creating a workplace that fosters growth, collaboration, and excellence.

If you're ready to take the next step in your career and join a dynamic, forward-thinking organisation, apply now.

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