
Customer Service Agents
4 days ago
About the role
Join the dynamic team at Talent Outsourcing Channel Solutions' as a Customer Service Agent in our healthcare associates department. This full-time role is located in Iloilo City, Iloilo, and will involve providing exceptional customer service to our valued clients. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the organisation.
What you'll be doing
- Respond to customer inquiries and concerns via phone, email, and other communication channels
- Provide accurate and timely information to customers about products, services, and policies
- Assist customers with problem-solving and troubleshooting
- Maintain detailed records of customer interactions and follow up as needed
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Continuously seek ways to improve customer service processes and procedures
- Adhere to company policies, procedures, and quality standards
What we're looking for
- Strong customer service skills with a passion for helping others
- At least with or without BPO experience in a customer service or call centre role are welcome to apply
- Excellent communication and interpersonal abilities
- Problem-solving and critical thinking skills
- Proficiency in using relevant software and technology
- Experience in a call centre or customer service environment, preferably in the healthcare industry
- Adaptability and the ability to work in a fast-paced, dynamic environment
- A positive, team-oriented attitude
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:
- Competitive salary and bonus opportunities
- Comprehensive health and wellness benefits
- Opportunities for career development and advancement
- Supportive and collaborative work environment
- Flexible work arrangements and work-life balance initiatives
About us
Talent Outsourcing Channel Solutions' is a leading provider of integrated business solutions, including customer service and contact centre services. Our mission is to empower our clients to deliver exceptional experiences to their customers. With a strong focus on innovation, technology, and employee development, we are committed to creating a workplace that fosters growth, collaboration, and excellence.
If you're ready to take the next step in your career and join a dynamic, forward-thinking organisation, apply now.
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