Customer Service Representative

2 weeks ago

Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

Qualifications:

  • At least High School Graduate with or without bpo exp
  • Good English communications skills
  • Willing to work in iloilo
  • Amenable to work on a shifting schedule.

Responsibilities:

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

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