Hotel Manager

Job Summary

Hotel Manager supervises operations in all hotel departments. In-charge of managing and facilitating hotel rooms and commercial areas of the property. Ensures that the handled property/s achieve the target by the management while ensuring the highest standards are being met.

Primary Duties and Responsibilities:

OPERATIONS MANAGEMENT

• Responsible for the overall operation and profitability of the property including hotel rooms and commercial units.
• Handle sensitive information in a confidential manner.
• Fully knowledgeable about the property, its policies and procedure and house rules.
• Conducts daily briefing at 9:15 am.
• Be able to monitor reservations and room allocation in a daily manner. Coordinates to OTA Account Manager for promotions and payment advice.
• Shall provide and validate rate discount or any rate changes to be attached to the daily sales report of accounting.
• Make rounds inspection for an employee's assigned task prior to acknowledgment of daily accomplishment.

GOALS and IMPROVEMENT

• PNL MANAGEMENT
• Should be able to achieve target goal set by the company
• Should see to it that the property including all rooms, its outlet, commercial units and other income related schemes is profitable and maintains high standards while ensuring efficient operations.
• CAPEX MANAGEMENT
• Execute approved project as per committed deadline.
• CONTRACT EXECUTION
• Coordinate, review, negotiate and prepare for endorsement to BOD of required contract with supplier, contractor, and service provider.
• Shall be responsible to implement all approved contracts including sending notices for violation.
• ACCOUNTING EXPENSES
• All requests and payable shall be reviewed properly and should be in accordance with the contract / purchase order signed prior to requesting payment (BILL TO) accounting.
• TRAINING and DEVELOPMENT
• Provide regular training to all staff to follow company policy, process flow, address operational concerns and provide solutions.
• LOCALIZED MARKETING
• Be able to come up with promos, events or any localized marketing efforts to boost up hotel sales.

COMMERCIAL LEASING

• Shall be responsible to prepare for the property sales kit, including but not limited to proposal, rate sheet and other documents necessary to market the unit
• Is in charge of sending proposal, conducting ocular inspection, explaining contract, submission of clients needed requirement, preparation and recommendation of final contract and agreement.
• Should facilitate negotiation, closing the transaction and contract signing of client
• Provide after contract signing support to clients from move in, renovation up to termination of agreement.
• Initiate resolution on concerns and problems. Recommend terms and conditions to improve commercial leasing programs.

DAILY ROOM AUDIT

• Assign duties to room attendants and inspect work in conformance to prescribed standards of cleanliness.
• Shall check room attendant's cleaning standard and shall have a proper checklist prior to releasing rooms as vacant clean.
• Make a DNR report with supporting IR for any room needed to be in a DNR Status.
• All quality assured rooms shall be reflected on the PMS system as vacant clean status which is ready for check in.

BRAND CUSTODIAN

• Maintains and implements brand standards according to brand manual but not limited to:
• Room Standards
• Common Area
• Service Standards
• Social Media
• Events
• Partnerships
• Hotel Manager shall handle all social media accounts of the property and ensure that page ratings including response rate in OTA has high ratings.
• Follow set sales and marketing calendar by the management diligently.
• Respond to inquiries and other concerns such as comments and reviews of customers on all social media platforms.

GUEST EXPERIENCE

• Approach all encounters with guests in an attentive, friendly, courteous, and service oriented manner.
• Maintain high visibility to assist our guests to ensure a pleasurable and satisfactory experience.
• Maintain follow through of all guest requests, problems, complaints, and/or accidents which occur. Obtain customer feedback and recommend necessary operational changes.
• Response to guest concern immediately including reviews online and other digital platforms, provide a solution to the problem.
• Provide comments with guest online comments within 24 hours, relay to the team and implement resolution for changes needed to resolve negative comments and provide corrective action.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person