Logistics and Warehouse Admin

-Morning Shift

-Monday - Friday

- Open to BGC Taguig and Cebu City

-Work Onsite

Position Scope

Our fulfillment network spans multiple warehouse locations managed by third-party logistics (3PL) providers. Our logistics profile is diverse, encompassing a wide range of products—from small homewares to large, bulky, and fragile items like furniture. A quick search on our website reveals the variety of products we deliver to our customers.

Key Responsibilities

• 3PL Performance Management:
  Maintain and enhance 3PL warehouse performance dashboards, and lead weekly calls with sites to review operational SLAs.
• Operational Issue Resolution:
  Communicate with external warehouses and internal stakeholders through phone, email, and chat to resolve immediate operational issues.
• Customer Care Support:
  Address Customer Care inquiries within 24 hours, providing clear and prompt responses.
• Order Fulfillment Assistance:
  Resolve outbound order fulfillment issues, including shipping questions and back-order inquiries, using a variety of software tools.
• Performance and Workload Management:
  Handle a complex workload and consistently meet key performance targets.
• Cross-Functional Collaboration:
  Collaborate with internal stakeholders to improve order accuracy and reduce lead times through cross-functional projects.
• Standards and Process Improvement:
  Meet or exceed internal standards while proactively identifying opportunities for improvement.
• Professional Conduct:
  Consistently maintain a high level of professionalism in all interactions.
• Escalation and Issue Reporting:
  Document and escalate ongoing issues or trends to the Logistics Manager when necessary.
• Continuous Improvement:
  Drive process enhancements and maintain updated SOPs while seeking opportunities to automate daily tasks.
• Cross-Training:
  Be cross-trained in additional Logistics and Operations functions, including International Logistics and Purchasing, to support flexible coverage as needed.

Personal Requirements

1. Strong Problem-Solving and Data Analysis Skills: Ability to analyze data, identify trends, and develop effective solutions.
2. Exceptional Communication Skills: Proficient in both written and verbal communication.
3. Performance-Oriented: Able to consistently meet and exceed daily performance targets.
4. Analytical Aptitude: Skilled at identifying ongoing trends through data analysis.
5. Continuous Learning Mindset: Eager to grow both through structured training and self-driven learning.
6. Problem-Solving Enthusiasm: Passionate about resolving challenges and providing solutions.
7. Relationship-Building Ability: Skilled in establishing strong, professional relationships.
8. Assertive Self-Starter: Proactively seeks opportunities for continuous improvement at both personal and departmental levels.
9. Fast-Paced Environment Experience: Proven success in dynamic, high-energy settings.
10. Advanced Excel Proficiency: Strong Excel skills and ability to quickly adapt to new systems.
11. System Familiarity: Experience with warehouse management or purchase order systems is advantageous.
12. High-Volume Environment Success: Demonstrated ability to thrive in high-demand environments.
13. Team Player with Personal Drive: Committed to both personal and company goals, with a strong team orientation.
14. Reliable and Consistent Work Habits: Dependable, self-sufficient, and consistent in performance.
15. Dependable Attendance: Regular, reliable attendance is essential.
16. Professional in Challenging Situations: Able to manage difficult interactions via phone and email professionally.
17. Structured Problem-Solving Approach: Experienced in using a structured approach to problem-solving, including identifying hypotheses, assumptions, risks, and actionable recommendations.