Presales Support Representative

Vision & Core Values

Data#3's vision is to harness the power of people and technology for a better future.

These core values define the expected behaviours of our people, which in turn shape the culture of our business.

Key Responsibilities

• Contributes to team's sales and solution productivity for smaller engagements/short form proposals/template proposals/3rd party related proposals, Managed Services proposal and etc.
• Lead/help the creation of sales proposals, RFP responses, and presentations.
• Ensure consistency of proposals, accuracy and compliance with company standards.
• Maintain a library of templates, case studies and standard content for reuse.
• Track proposal deadlines and deliverables to ensure timely submission.
• Review documents for clarity and structure before submission.
• Meets outbound response metrics as set and measured on a monthly basis.
• Contribute positively towards the achievement of margin performance targets in all aspects of the team's activities.
• Respond to inbound telephone calls, emails and IMs promptly and efficiently.
• Work with Sales, Solution Architect, Project Manager, INS Team and Professional/Managed Services to gather input and build tailored solutions.
• Performs other duties as requested to support the Professional/Managed Services sales and delivery teams.
• Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs, Services Coordinators, and Project Managers etc.
• Ensure customer and sales data is current and accurate.
• Work within sales/presales and services solution engagement processes.
• Attend and contribute to team meetings as appropriate.
• Help Presales team position solutions more effectively.

Additional Responsibilities

• Uphold and adhere to Data#3's core values, guidelines, policies and procedures.
• Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
• Perform duties safely without risk to your own health and safety or the health and safety of others.
• Be flexible to work in additional roles, capacities, or take on varied duties that you are skilled and capable of performing. Data#3 may alter your position, description, title, location and responsibilities in line with business needs and priorities.

As part of your position, in addition to (c) above, you:

• May be required to perform duties off-site, including at customer, vendor/partner and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate.
• May be responsible for accessing internal and third-party computer systems containing highly sensitive confidential corporate and personal information.
• May be engaged in capacities that require Data#3 to have the highest degree of confidence in your honesty and integrity. Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.

Requirements
ey Experience, Skills & Abilities

Experience

• Experience in presales, proposal writing and/or sales support.
• Proven track record of integrity in dealing with personnel, customer and supplier issues.
• Proven track record of developing and maintaining customer and vendor relationships.
• Knowledge of Professional Services and Infrastructure operations.
• Familiarity with RFP processes and sales cycle is a plus.

Skills

• Strong writing, editing and presentation skills with an eye for detail.
• Ability to balance multiple assignments/tasks under tight deadlines.
• Effective negotiation and problem resolution skills to achieve win/win situation.
• Focus on attention to detail and ability to closely follow instructions.
• Efficient collaboration skills with internal/external customers and cross-functional teams.
• Excellent verbal and written communication and negotiation skills, telephone manner and customer orientation.
• Organized, detail oriented and comfortable managing multiple deadlines.
• A true team player who thrives on collaboration and feedback.
• Eager to learn and expand knowledge to continuously improve proposals and processes.