Customer Support Representative

5 days ago

Manila, National Capital Region, Philippines MaintainX Full time $40,000 - $80,000 per year

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We're looking for passionate and dedicated Customer Service Representatives based in the Philippines, committed to delivering exceptional support and resolving client queries with efficiency. Bring your excellent communication skills and customer-centric approach to contribute to our dynamic team and uphold Maintainx's reputation for top-notch service.

What You'll Do

  • Respond promptly and accurately to customer support inquiries.
  • Call customers to resolve issues when needed.
  • Help customers with how to use specific features of the product.
  • Offer work-around solutions when the product does not exactly meet the customer's requirements.
  • Document product requests and highlights common requests to the Product team.
  • Schedule meetings with sales representatives when pricing negotiation and solution consulting are required.
  • Create self-service knowledge base articles and saved replies based on frequently asked questions.
  • Follow up with old customer support tickets when new product releases help meet the requirements of customers.

About You

  • 3 months - 2 years of full-time customer support or customer onboarding experience (providing customer support or onboarding for a software product is a plus).
  • Excellent communication, time management and interpersonal skills.
  • Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
  • Savvy with technology and capacity to become well-versed in our software in a short period of time.
  • Experience working with customer support/help desk ticketing software is a plus.
  • BA/BSc/BEng degree or equivalent is preferred
  • Spanish language skills (written and spoken) are an asset.
  • Highly proficient in Excel.

What's In It For You

  • Competitive salary and meaningful equity opportunities.
  • Take what you need PTO.

  • A Work Culture where:

  • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

  • We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn't work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Customer Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Wear Felicity Inc Full time ₱150,000 - ₱250,000 per year

    We are looking for a Seasonal Customer Support Representative to join our team for the busy holiday seasonWear Felicity is a fast-growing jewelry brand that helps people celebrate what they love most. We design and deliver meaningful, personalized pieces that connect to our customers' passions.Job Role: We're hiring a seasonal Customer Support Representative...

  • Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines Blismo Full time ₱900,000 - ₱1,200,000 per year

    About BlismoBlismo uses AI to run business operations for barbershops and salons, so they can focus entirely on their services and not worry about anything else. On top of traditional online booking features, Blismo does everything from rescheduling or booking appointments over a phone call or text message to engaging with inactive clients to boost retention...

  • Customer Support Representative

    3 days ago

    Manila, National Capital Region, Philippines Workstream Full time ₱250,000 - ₱500,000 per year

    Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one...

  • Technical Support Representative

    5 days ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time ₱104,000 - ₱130,878 per year

    We're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱150,000 - ₱450,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines RemoteRaven Full time ₱52,000 - ₱104,000 per year

    Customer Service Representative – Premium Electrical Services | $5/hr | RemoteJoin a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments. Rate: $5/hr...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Technical Support Representative

    3 days ago

    Manila, National Capital Region, Philippines Teamified Full time ₱300,000 - ₱600,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...

  • Customer Support Representative

    5 days ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

    This is a remote position.Schedule:Part-time (minimum 20 hours per week) Monday to Friday 8 AM to 12 NN Client Timezone: Pacific Time (San Francisco) Client Overview:Join a pioneering assistive technology company that's transforming lives through innovative captioning glasses designed specifically for people with hearing loss. This forward-thinking...