
Technical Support Representative III
4 days ago
Work Set-up:
Remote
Equipment Provision:
BYOD (Bring-Your-Own-Device)
The
Technical Support Representative III
is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this role will support as a mentor to other team members.
What does a day in the life of a Technical Support Representative III look like?
- Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
- Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Report system issues to leadership
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide feedback on product improvements and enhancements based on customer feedback and technical issues
- Create and update knowledge based articles, FAQs, and troubleshooting guides to help customers and junior support staff
- Manage escalations from junior support teams and ensuring that issues are resolved effectively and efficiently
- Serve as a mentor to other team members when needed
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs.
What are the required qualifications of a Technical Support Representative III?
- 1-2+ years of technical support experience in a SaaS or similar environment - Ticket, Voice
- Strong communication skills, both verbal and written
- Advanced technical troubleshooting skills in hardware, software, and/or network systems
- Proficiency in using computer applications and software
- Experience using a CRM preferred, but not required
- Previous experience as a mentor preferred
Preferred Qualifications
- Basic knowledge of HTML, JavaScript, or CSS (a plus).
- Experience with RESTful APIs and SaaS integrations (a plus).
- Proficiency in using Zendesk for ticketing and chat support.
- Familiarity with HR systems (a plus).
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
-
Technical Support Representative III
3 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeOverviewThe Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this role...
-
Technical Support Specialist III
3 weeks ago
Manila, National Capital Region, Philippines PartnerHero Full timeRole DetailsType of Support: Omnichannel (Mix of Voice and Non Voice)Contract Duration: Full TimeTraining Schedule: To be DeterminedProduction Schedule: To be DeterminedWork Type and Location: Hybrid, Metro ManilaExpected Start Date: October 10, 2025About UsPartnerHero is now Crescendo — a stronger, bolder force in customer experience.Crescendo represents...
-
director iii
4 days ago
Manila, National Capital Region, Philippines Technical Education and Skills Development Authority - Government Full time ₱600,000 - ₱1,200,000 per yearDIRECTOR III in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.
-
Technical Support Representative
4 days ago
Manila, National Capital Region, Philippines Tap Growth ai Full time ₱104,000 - ₱130,878 per yearWe're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...
-
Technical Support Representative
4 weeks ago
Manila, National Capital Region, Philippines Tap Growth ai Full timeOverviewWe're Hiring: Technical Support RepresentativeWe are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring...
-
Technical Support Representative
4 weeks ago
Manila, National Capital Region, Philippines Van Der Kroft BV Full timeOverviewWe are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.LocationBGC, TaguigWork...
-
Technical Support Representative
2 days ago
Manila, National Capital Region, Philippines Teamified Full time ₱900,000 - ₱1,200,000 per yearTeamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...
-
Technical Support Representative
3 weeks ago
Manila, National Capital Region, Philippines Teamified Full timeTeamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...
-
Technical Support Representative II
1 week ago
Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per yearWork Setup:Permanent Remote/WAHEquipment provision:Bring your own device (BYOD)TheTechnical Support Representative IIwill work with our customers to resolve routine and advanced technical issues as well as address general account concerns.What does a day in the life as a Technical Support Representative II look like?ESSENTIAL FUNCTIONS AND...
-
Technical Support Engineer III
2 weeks ago
Manila, National Capital Region, Philippines Delinea Full time ₱1,200,000 - ₱2,400,000 per yearAbout Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire...