Customer Service Officer

1 day ago

Davao City, Davao, Philippines HINO DAVAO Full time ₱180,000 - ₱216,000 per year

MINIMUM EXPERIENCE AND KNOWLEDGE REQUIRED:

  • A degree in Marketing, Business Administration, Business Management, or its equivalent experience
  • At least one (1) year related experience or its equivalent.

DUTIES AND RESPONSIBILITIES:

  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Assist Service Associate releasing of invoice and gate pass, sends invoices, quotation, and other necessary documents to the customer through email and fax.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  • Assist clients by demonstrating the use of goods and programs and answering any questions they may have
  • Participate in training opportunities provided by the organization or by outside entities
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Assist the Cadet Engineer to oversees the implementation of company's kaizen program.
  • Perform other job-related duties as assigned from time to time.

REQUIRED SKILLS:

  • Knowledge in Marketing and promotional programs/activities
  • Knowledge in standards of handling customer complaints
  • Knowledge in print ads and media platforms
  • Computer literate (MS Excel, Word, and Powerpoint)
  • Good in verbal & written communicatio

PREFERRED PERSONALITY TRAITS:

  • Detail oriented
  • Good in Personal Relations
  • Patient and ability to resolve problem through own initiative
  • Can work under pressure and minimal supervision
  • Manifests adaptability to change, and initiates or identifies change when necessary
  • Maintains a positive and respectful attitude

Job Types: Full-time, Permanent

Pay: Php15, Php18,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person

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