Customer Service Representative

3 days ago

Davao City, Davao, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

Job Title: Remote Customer Service Representative

Company Overview:
Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.

Job Description:
We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries, assist with service calls, and manage rent-related communication. This is a fully remote position, offering work-life balance and a strong support team to help you succeed.

Key Responsibilities:

  • Respond promptly and professionally to tenant inquiries via phone and email.
  • Coordinate service calls and ensure timely resolution of tenant concerns.
  • Handle rent-related communications, including payment updates and general inquiries.
  • Maintain accurate records of interactions and transactions using our CRM system.
  • Collaborate with the back support team to address tenant needs efficiently.

Requirements

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and organizational abilities.
  • Prior experience in customer service or property management is a plus.
  • Comfortable working remotely and proficient with technology.
  • Ability to manage time effectively and multitask in a fast-paced environment.

Benefits

Schedule:

  • Monday to Friday, 9:00 AM to 5:00 PM EST.
  • Weekends Off

What We Offer:

  • Fully remote work environment.
  • Supportive and friendly back-office team.
  • Opportunities for growth and development.
  • Work-life balance with weekends off.

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