Customer Service Representative

3 days ago


Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full time ₱150,000 - ₱300,000 per year

Sixeleven Global Services & Solutions, Inc. is hiring a Full time Customer Service Representative role in Bugac, Davao Region. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱25,000 per month

Job Summary-

The Enrollments Specialist and Customer Service Representative plays a key role in ensuring patients, healthcare providers, and partners receive accurate, timely, and compassionate support related to pharmaceutical delivery services. This role is responsible for enrolling patients into prescription delivery programs, verifying eligibility, coordinating with pharmacies, and providing excellent customer service to ensure a seamless end-to-end experience.

Key Responsibilities-

Enrollment & Processing

Facilitate the enrollment of patients into pharmaceutical delivery programs, ensuring accuracy and compliance with regulatory and company standards.

Collect, verify, and input patient information, insurance details, and prescription data into the system.

Coordinate with healthcare providers and pharmacies to confirm prescription validity, coverage, and fulfillment eligibility.

Ensure timely processing of enrollment requests to avoid delays in medication delivery.

Customer Service-

Handle inbound and outbound calls, emails, or chats from patients, caregivers, and healthcare professionals regarding enrollment, order status, delivery timelines, and program information.

Provide clear and empathetic explanations regarding program benefits, eligibility requirements, and next steps.

Troubleshoot and resolve customer issues related to deliveries, insurance coverage, or account updates.

Escalate complex cases to appropriate teams while maintaining ownership until resolution.

Qualifications


• Nursing graduate required; nursing license preferred but not required.


• 6 months BPO experience


• Good communication skills with the ability to explain medical terms in a clear and empathetic manner.


• Detail-oriented with data entry, documentation, and organizational skills.


• Familiarity with healthcare regulations (HIPAA, patient confidentiality) and insurance processes is a plus.


• Open to graveyard shift and office work in Ma-a, Davao City.

What We Offer:

  • A supportive work environment focused on growth and development.

  • Opportunities for career advancement within the company.

  • Comprehensive training to ensure your success.

  • Company events like the Sportsfest, tokens, and etc.

About us:

Sixeleven Global Services is a Filipino-owned, Davao-Based, solution-oriented contact center designed to provide quality services in Sales, Marketing and Customer Support.

We started in 2005 with only 20 seats. We have now grown to over 5,000 seats currently Our yearly growth and success is a testament to our drive and capability to guarantee that client goals are met.

We believe in more than just hiring; we focus on nurturing our team members to grow in their areas of influence. With a strong foundation of job stability and clear paths for career advancement, we pride ourselves on creating a unique environment where you will feel to be part of a team and not just an employee. Here, you will experience a sense of belonging and a commitment to your professional development.



  • Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Join our dynamic team at Telco Davao as a Customer Service Representative, where fresh high school and senior high school graduates are warmly welcomed No prior experience? No problem We're looking for enthusiastic individuals eager to kickstart their careers in the telecommunications industry. In this role, you'll be the friendly voice assisting customers...


  • Davao City, Davao, Philippines TORCH Solutions Full time

    Urgent hiring for Customer Service Representative to start ASAPLocation/Work set-up: Davao/ Work onsiteSkills Needed: Excellent English communication skillsSalary Range Offer: 13,000 up to 18,000DutiesInteract with customers to address their concerns, answer their questions and assist them with their needs.A customer service representative will often answer...


  • Davao City, Davao, Philippines Six Eleven Global Services and Solutions, Inc. Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative (CSR) Job Description:Assist customers by answering questions, resolving issues, and providing product or service information. Handle inquiries via phone, email, or chat while maintaining a positive and professional attitude. Ensure customer satisfaction by delivering timely and effective solutions.


  • Davao City, Davao, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱200,000 - ₱240,000 per year

    WAVE 1 - RAMP HIRING | PIONEERINGCustomer Service Representative (Voice & Non-Voice)Start Date: September ClassSite: Abreeza Davao CityJoin our growing team and experience real career growth and work-life balance.We are actively hiring for Customer Service Representatives to support our chat and voice operations. If you have a passion for providing excellent...


  • Davao City, Davao, Philippines Six Eleven Global Services and Solutions Full time ₱180,000 - ₱360,000 per year

    "Company DescriptionWe are a premier call center and business process outsourcing company located in the Philippines. With 18 years of industry experience, we prioritize attention to instructions, providing accurate and timely solutions for all call center and BPO needs.Customer Service RepresentativeWe are hiring Customer Service Representatives to join our...


  • Davao City, Davao, Philippines Focusinc Group Corp. Full time $30,000 - $60,000 per year

    About the Job:Join our dynamic team and play a vital role in delivering world-class customer service As a CustomerService Representative (CSR), you'll have the exciting opportunity to engage directly with our valuedcustomers (retailers), their end users, and our expert technical service partners. Your day-to-day willinvolve providing prompt, accurate, and...


  • Davao City, Davao, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

    Job Title: Remote Customer Service RepresentativeCompany Overview:Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.Job Description:We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries,...


  • Davao City, Davao, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

    Job Title: Remote Customer Service RepresentativeCompany Overview:Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.Job Description:We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries,...


  • Davao City, Davao, Philippines FTO Full time

    Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.Knowledge, Skills & Abilities RequiredProven people skillsExcellent communicator, both oral and written (Senior...


  • Davao City, Davao, Philippines TalentSync Training and Development Full time ₱80,000 - ₱120,000 per year

    Become a key part of the customer service team as a Customer Service Representative. This full-time role is located in Davao City, Davao del Sur and offers a competitive salary. You will play a crucial part in delivering excellent customer service and building positive relationships with our clients.What you'll be doingResponding to customer inquiries and...