
Customer Service
2 days ago
About the role
We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.
What you'll be doing
Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions
Maintaining accurate records and documentation of all customer interactions
Identifying and escalating complex issues to the appropriate team or department
Providing product and service information to customers and assisting with sales and order processing
Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively
Participating in team meetings and training sessions to continuously enhance your knowledge and skills
What we're looking for
At least HS or SHS Graduate
Previous experience in a customer service or call centre role, preferably in the telecommunications industry
Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues
Familiarity with customer service software and tools, such as CRM systems
Willingness to work in a fast-paced environment and adapt to changing priorities
Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude
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