Customer Service Officer

3 days ago

Davao City, Davao, Philippines HINO DAVAO - MOTORMALL DAVAO CORPORATION Full time ₱800,000 - ₱1,200,000 per year

Duties & Responsibilities:

  1. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  2. Maintain an updated knowledge of the organization's products, services, and customer service policies
  3. Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  4. Assist Service Associate releasing of invoice and gate pass, sends invoices, quotation, and other necessary documents to the customer through email and fax.
  5. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  6. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  7. Assist clients by demonstrating the use of goods and programs and answering any questions they may have
  8. Participate in training opportunities provided by the organization or by outside entities
  9. Establish and maintain good rapport with customers by using positive language and anticipating their needs
  10. Assist the Cadet Engineer to oversees the implementation of company's kaizen program.
  11. Performs other tasks that may be assigned from time to time

Job Qualifications:

Education

·  A degree in Marketing, Business Administration, Business Management, or its equivalent experience

Work Experience

·  At least one (1) year related experience or its equivalent.

Required Skills

  1. Knowledge in Marketing and promotional programs/activities
  2. Knowledge in standards of handling customer complaints
  3. Knowledge in print ads and media platforms
  4. Computer literate (MS Excel, Word, and Powerpoint)
  5. Good in verbal & written communication

Personality Traits

  1. Detail oriented
  2. Good in Personal Relations
  3. Patient and ability to resolve problem through own initiative
  4. Can work under pressure and minimal supervision
  5. Manifests adaptability to change, and initiates or identifies change when necessary
  6. Maintains a positive and respectful attitude

BENEFITS

  1. Annual Salary Increase
  2. With Commission
  3. HMO (Avega) & Life Insurance
  4. Leave with Pay (Sick and Vacation Leave)
  5. Christmas Bonus (Company performance based)
  6. Mid-year Bonus (Company performance based)
  7. 13th Month Pay
  8. Resignation Pay
  9. Retirement Pay
  10. Company Uniform
  11. Optical Benefit
  12. Christmas Package
  13. Recreational Activity

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