Customer Service Officer
3 days ago
Duties & Responsibilities:
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Assist Service Associate releasing of invoice and gate pass, sends invoices, quotation, and other necessary documents to the customer through email and fax.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Assist the Cadet Engineer to oversees the implementation of company's kaizen program.
- Performs other tasks that may be assigned from time to time
Job Qualifications:
Education
· A degree in Marketing, Business Administration, Business Management, or its equivalent experience
Work Experience
· At least one (1) year related experience or its equivalent.
Required Skills
- Knowledge in Marketing and promotional programs/activities
- Knowledge in standards of handling customer complaints
- Knowledge in print ads and media platforms
- Computer literate (MS Excel, Word, and Powerpoint)
- Good in verbal & written communication
Personality Traits
- Detail oriented
- Good in Personal Relations
- Patient and ability to resolve problem through own initiative
- Can work under pressure and minimal supervision
- Manifests adaptability to change, and initiates or identifies change when necessary
- Maintains a positive and respectful attitude
BENEFITS
- Annual Salary Increase
- With Commission
- HMO (Avega) & Life Insurance
- Leave with Pay (Sick and Vacation Leave)
- Christmas Bonus (Company performance based)
- Mid-year Bonus (Company performance based)
- 13th Month Pay
- Resignation Pay
- Retirement Pay
- Company Uniform
- Optical Benefit
- Christmas Package
- Recreational Activity
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