Customer Service Representative

2 days ago

Davao City, Davao, Philippines Remote VA Full time ₱80,000 - ₱120,000 per year

Position Overview:

We are seeking a dedicated and proactive Customer Service Representative (CSR) to be the primary point of contact between our clients and warehouse operations. This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time, particularly focusing on managing routing to wholesalers and retailers. You will play a vital role in maintaining strong client relationships, resolving issues, and supporting the smooth flow of order fulfillment.

Key Responsibilities:

Serve as the main point of contact for assigned clients, responding to inquiries and providing updates on order status, inventory, and shipping.

Coordinate order routing to wholesalers, retailers, and other partners, ensuring compliance with client-specific routing guides and shipping requirements.

Monitor order progress using Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients.

Submit routing requests, schedule carrier pickups, and track shipments to ensure timely delivery.

Collaborate with warehouse staff to ensure the accurate picking, packing, and shipping of orders.

Manage order exceptions, including cancellations, returns, and changes, while providing updates to clients.

Maintain thorough records of client interactions, order updates, and issue resolutions.

Work closely with the WMS Manager and warehouse team to streamline processes and enhance service levels.

Prior experience in a 3PL, logistics, or supply chain environment is preferred.

Familiarity with routing guides, retailer compliance, and shipping requirements for wholesalers is required.

Proven ability to build and maintain strong customer relationships with a focus on excellent service.

Proficiency in using Warehouse Management Systems (experience with Extensiv or similar platforms is a plus).

Strong typing skills (minimum 40 WPM). (Note: A typing test will be required)

Excellent communication skills, both written and verbal.

Strong attention to detail, organizational, and problem-solving skills.

Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other communication tools.

MUST have prior routing experience with wholesalers.

  • Customer Service Representatives

    6 days ago

    Davao City, Davao, Philippines Six Eleven Global Services and Solutions, Inc. Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative (CSR) Job Description:Assist customers by answering questions, resolving issues, and providing product or service information. Handle inquiries via phone, email, or chat while maintaining a positive and professional attitude. Ensure customer satisfaction by delivering timely and effective solutions.

  • Customer Service Representative

    6 days ago

    Davao City, Davao, Philippines Six Eleven Global Services and Solutions Full time ₱180,000 - ₱360,000 per year

    "Company DescriptionWe are a premier call center and business process outsourcing company located in the Philippines. With 18 years of industry experience, we prioritize attention to instructions, providing accurate and timely solutions for all call center and BPO needs.Customer Service RepresentativeWe are hiring Customer Service Representatives to join our...

  • Customer Service Representative

    2 days ago

    Davao City, Davao, Philippines SPlace Full time

    We're looking for a Customer Service Representative (CSR) to join our team and provide exceptional support to guests and clients in the Spa and Wellness industry. The ideal candidate has strong communication skills, a customer-first attitude, and at least 1 year of CSR experience handling calls, emails, and live chats.As part of our on-site support team,...

  • Customer Service Representative

    2 days ago

    Davao City, Davao, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

    Job Title: Remote Customer Service RepresentativeCompany Overview:Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.Job Description:We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries,...

  • Customer Service Representative

    1 week ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative (CSR) based in Davao is responsible for handling customer inquiries, complaints, and support requests through phone, email, or chat in a professional and efficient manner. The role involves providing accurate information about products or services, resolving issues promptly, and ensuring a positive customer experience. CSRs...

  • Customer Service Representative

    6 days ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱80,000 - ₱120,000 per year

    Become a key part of the customer service team as a Customer Service Representative. This full-time role is located in Davao City, Davao del Sur and offers a competitive salary. You will play a crucial part in delivering excellent customer service and building positive relationships with our clients.What you'll be doingResponding to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    As a Customer Support representative at our Davao site, you will be the first point of contact for our customers. Your role is to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with different departments to deliver timely solutions and create positive experiences that build...

  • Customer Service Representative

    2 days ago

    Davao City, Davao, Philippines ALTRIA CALLCENTER OPC Full time

    We are looking for Customer Service Representatives to join our growing local accountIf you have strong communication skills, enjoy helping customers, and want to build your career in a fun and supportive workplace — this opportunity is for you. Responsibilities:Handle customer inquiries, requests and complaints, provide appropriate resolution and accurate...

  • Customer Service Representative

    1 week ago

    Davao City, Davao, Philippines EuroAsia Executive Search Inc. Full time ₱400,000 - ₱600,000 per year

    About the RoleWe are looking for a Customer Service Representative who will serve as the primary point of contact for clients, ensuring timely, accurate, and efficient coordination of logistics transactions. The ideal candidate is detail-oriented, service-driven, and experienced in handling logistics operations such as delivery monitoring, shipment tracking,...

  • Customer Service Representative

    2 days ago

    Davao City, Davao, Philippines Splace Full time ₱150,000 per year

    Best of Both Worlds: Join our team as our Hybrid Customer Service Representatives, where you seamlessly blend the art of human connection with the precision of technology. This dynamic position requires versatility and adaptability to engage with customers in various communication modes, ensuring their needs are met with efficiency and...