IT Technical Support

We are seeking a Technical Support Specialist to provide high-quality support for our clients' technical issues. The ideal candidate is a proactive problem solver with strong communication skills, capable of troubleshooting hardware, software, and network issues.

What We're Looking For

• Bachelor's degree in Industrial IT, Information Technology (IT), or a related field (preferred but not required)

Experience:

• 1–3 years in machine troubleshooting, technical support, or maintenance
• Fresh graduates with strong technical aptitude are welcome to apply
• Experience in remote support and technical assistance via digital channels
• Familiarity with preventive maintenance, calibration, and diagnostics procedures
• Ability to troubleshoot and resolve technical issues efficiently

What You'll Do

Technical Support & Troubleshooting

• Provide remote or on-site technical support for equipment, systems, and software used in vehicle inspection operations
• Troubleshoot and resolve technical issues related to machines, networks, software, and hardware
• Assist customers via phone, email, or chat, ensuring timely and effective solutions
• Maintain accurate logs and documentation of support cases and resolutions

Preventive Maintenance & Calibration

• Perform scheduled preventive maintenance and calibration of vehicle inspection machines and related systems
• Conduct performance testing to ensure equipment is operating within technical specifications
• Document service work, including calibration records, issue logs, and recommendations

Process Improvement & Client Service

• Identify patterns in recurring issues and collaborate with teams for root cause analysis and process improvements
• Support clients with technical training and guidance on system operations and maintenance
• Ensure high levels of customer satisfaction through professional and responsive support

Special Qualifications That Will Make You Stand Out

• Knowledgeable in troubleshooting machines, networks, software, and hardware
• Skilled in remote support via phone, email, or chat platforms
• Proficient in the use of diagnostic tools and calibration equipment
• Familiar with preventive maintenance and calibration best practices
• Strong problem-solving, analytical, and communication skills
• Organized and detail-oriented with solid documentation and reporting skills
• Capable of working independently and managing multiple tasks under minimal supervision
• Flexible for on-site assignments, shifting schedules, overtime, weekends, or field travel

What We Offer

At VIMS, we take care of our people so they can focus on growing in their careers and making an impact. Here's what you can expect when you join our team:

• Comprehensive HMO Coverage – Includes medical and dental benefits (upon regularization)
• Generous Time Off* – Paid vacation, sick leave, birthday leave (upon regularization), and civil status change leave (upon regularization).
• Career Growth Opportunities – Internal promotions and leadership development
• Company-Sponsored Training & Certifications – Continuous learning and skills enhancement
• Exposure to Industry Technology – Work with modern and legacy inspection systems
• Fun and Meaningful Company Events – Team celebrations, recognition, and camaraderie
• Loyalty and Holiday Gifts – Annual appreciation for your service
• Statutory Benefits – Full coverage of government-mandated contributions
• Travel Allowance – Provided for field assignments outside your home location

*Available after 1 year of continuous employment — these enhanced benefits reflect our commitment to long-term team members.

Job Type: Full-time

Benefits:

• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person