IT Technical Support

3 days ago


Quezon City, National Capital Region, Philippines Accion Labs Full time ₱480,000 - ₱600,000 per year

Required Skills & Responsibilities

  • Bachelor's degree in IT, CS or related field
  • 3+ years of relevant IT support experience, preferably in technical, application or system support
  • Strong knowledge and hands-on experience in Citrix Environment and Virtual Desktop Infrastructure (VDI)
  • Provide L1/L2 support by diagnosing, troubleshooting, and resolving application or system issues
  • Perform M365/O365 administration tasks such as adding, editing/updating, resetting, and deleting accounts
  • Experience using any ticketing system (Jira, Zendesk, ServiceNow, Saleforce, etc.) to log, track, and resolve issues
  • Hands-on experience in Incident and Problem Management; Change Management experience is a plus
  • Collaborate with application developers and infrastructure teams to support business-critical systems
  • Maintain clear documentation of support cases, processes, and technical procedures

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • Technical support: 1 year (Preferred)
  • Citrix / VDI: 1 year (Preferred)

Work Location: In person



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