Technical Support

3 days ago

Quezon City, National Capital Region, Philippines Accion Labs Full time ₱336,000 - ₱360,000 per year

We are hiring a Technical Support Specialist to provide dependable end-user computing support. The role offers a gross salary of PHP 30,000 (excluding perks, allowances, and benefits) with a full onsite setup at our office in Diliman, Quezon City. If you have a passion for helping users and solving IT issues, this role could be a great fit.

Required Skills & Responsibilities

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of relevant technical support experience
  • Experience with Azure Virtual Desktop (AVD), Azure Cloud, Citrix, Microsoft Intune, or Endpoint Management is an advantage
  • Provide daily support to end-users and resolve technical problems quickly
  • Use ticketing systems and ITSM tools to log, track, and resolve incidents and service requests
  • Install, configure, and maintain desktop hardware, software, and applications
  • Troubleshoot and escalate issues when needed to reduce downtime
  • Work with IT teams to improve system reliability and user satisfaction
  • Keep clear records of issues, solutions, and processes for future reference

Job Types: Full-time, Permanent

Pay: Php28, Php30,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Do you have experience in Azure Admin, AVD, Citrix, MS Intune, etc.? Preferred only.

Experience:

  • IT Technical Support: 1 year (Preferred)

Work Location: In person

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