IT Technical Support

2 days ago


Quezon City, National Capital Region, Philippines CLIMBS Life and General Insurance Cooperative Full time $40,000 - $80,000 per year
  1. Provide Technical Support – Assist customers or internal users via phone, email, or in-person for software, hardware, network, and IT-related issues.
  2. Troubleshoot & Resolve Issues – Guide users through solutions, identify root causes, and offer workarounds or fixes.
  3. Document & Maintain Records – Log all support interactions, troubleshooting steps, and resolutions in a ticketing/helpdesk system.
  4. Manage IT Systems & Infrastructure – Install, configure, maintain hardware/software, monitor performance, and address or escalate issues.
  5. Enhance Support Processes – Recommend improvements, automation, and service enhancements to boost efficiency and satisfaction.


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