Technical Support

18 hours ago

Quezon City, National Capital Region, Philippines Quandatics Full time $104,000 - $130,878 per year

Technical Support Duties/Responsibilities


• Perform presales visits and presentations, promote the technical aspects of Quandatics' solutions and benefits of analytical use cases to prospective clients


• Develop solutions together with the Technical Team based on Client requirements


• Opportunity to conduct professional analytics training classes


• Opportunity to become experts in Talend, RapidMiner, Tableau, Cloudera, and TIBCO


• Respond to customer inquiries and provide technical support via phone, email, or chat.


• Diagnose and resolve technical issues related to hardware, software, and network systems.


• Guide customers through troubleshooting steps to resolve problems effectively and efficiently.


• Document customer interactions, technical solutions, and support processes accurately and thoroughly.


• Stay up-to-date on product updates, new technologies, and industry trends to provide informed support.
• Maintain a high level of professionalism, empathy, and customer focus in all interactions.

Qualifications and Skills:


• Must be a BS/BA degree holder.


• Atleast 2 years experience.


• Experience in working with customers at multiple levels.


• Demonstrated ability to work in highly collaborative, cross-functional environment


• Proficiency in MS Office, Excel, PDF.


• Previous experience as a Customer Relationship Manager or Customer Relationship Management experience is greatly preferred.


• Willingness and ability to travel.

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