Administrative Officer

2 days ago

Mandaluyong City, National Capital Region, Philippines Jan BC Mobile Inc. Full time ₱150,000 - ₱300,000 per year

Administrative Officer

Responsibilities

  • Process all internal documentation and liaise with principal
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
  • Prepare product or service reports by collecting and analyzing customer information
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Coordinate with parts administrative officers, engineers, and CSRs to ensure all service orders are processed and managed.
  • Ensure that all service center KPIs are attained and properly managed
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school degree/GED, or higher. College experience is preferred
  • Previous customer service experience will be preferred.
  • Good mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent communication and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Teamplayer

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Day shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Administrative: 1 year (Preferred)

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