Administrative Officer

2 days ago

Quezon City, National Capital Region, Philippines Kaethar Eco Lifestyle Co. Full time $40,000 - $60,000 per year

eCommerce Administrative Officer plays a critical role in supporting the day-to-day operations of an online business. Their responsibilities generally involve managing administrative tasks, ensuring smooth workflow, and coordinating across departments. Here's an overview of their roles:

1. Order Processing and Fulfillment Coordination

  • Track orders from placement to delivery.
  • Ensure timely and accurate processing of customer orders.
  • Coordinate with the fulfillment team to manage inventory and shipments.

2. Inventory Management

  • Maintain accurate records of stock levels.
  • Update product availability on the eCommerce platform.
  • Coordinate with suppliers and the fulfillment team to ensure product availability.

3. Customer Support Management

  • Respond to customer inquiries, concerns, and complaints.
  • Manage returns, exchanges, and refunds.
  • Ensure customer issues are addressed promptly, either via email, live chat, or phone.

4. eCommerce Platform Management

  • Update product listings, descriptions, and pricing.
  • Monitor site performance and address any operational issues.
  • Assist with setting up promotions, discounts, and sales on the platform.

5. Data Entry and Reporting

  • Maintain accurate records of orders, shipments, and customer information.
  • Generate sales and performance reports for management review.
  • Track key performance indicators (KPIs) related to online sales.

6. Payment and Billing Assistance

  • Monitor payment processes to ensure successful transactions.
  • Resolve payment issues with customers or payment gateways.
  • Maintain records of invoices, payments, and refunds.

7. Coordination with Marketing and Sales Teams

  • Collaborate with marketing to update product content, campaigns, and promotions.
  • Provide administrative support for sales initiatives and product launches.
  • Ensure alignment of inventory and promotions with marketing efforts.

8. Compliance and Documentation

  • Ensure that the business complies with relevant eCommerce laws and policies.
  • Manage documentation for online transactions, taxes, and returns.
  • Organize files and records, both digital and physical.

9. Vendor and Supplier Management

  • Communicate with suppliers regarding inventory, shipments, and payments.
  • Track the performance of suppliers and resolve any delivery or quality issues.

10. General Office and Administrative Duties

  • Assist in organizing meetings and coordinating between teams.
  • Handle emails, calls, and communication with internal and external parties.
  • Maintain office supplies and equipment for smooth operations.

The role may evolve based on the size of the eCommerce business, with potential overlaps in operations, customer service, and logistics functions.

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