CSR- Open for all

4 days ago

Ayala Alabang, National Capital Region, Philippines Top Alliance Full time ₱200,000 - ₱250,000 per year
Job Description:

We are hiring dynamic and customer-focused individuals for the Customer Service Representative role. The CSR will be responsible for handling customer interactions through phone, chat, or email, providing timely and accurate information, and ensuring a positive customer experience. This opportunity is open to all candidates, including freshers.


Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat professionally.
  • Resolve issues, complaints, and requests efficiently.
  • Provide accurate information about products, services, and policies.
  • Document customer interactions and maintain records.
  • Collaborate with other departments to ensure issue resolution.
  • Meet performance metrics such as quality, productivity, and customer satisfaction.
  • Maintain a positive, empathetic, and professional attitude toward customers.

Required Skills & Qualifications:
  • Minimum qualification: 12th pass / Diploma / Graduate.
  • Excellent communication skills (verbal and written).
  • Basic computer knowledge (MS Office, CRM tools, internet navigation).
  • Problem-solving and multitasking abilities.
  • Freshers and experienced candidates are welcome.
  • Flexibility to work in rotational shifts if required.

Benefits:
  • Competitive salary and performance bonuses.
  • Paid training and career development opportunities.
  • Supportive team environment and growth potential.
  • Health and wellness benefits .

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