CSR - Alabang

2 days ago

Ayala Alabang, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱20,675 - ₱22,775 per year

WE'RE HIRING | CSR – PROVIDER SERVICE

Work Locations:

Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Alabang Site: 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup: Hybrid

Work Schedule: Night Shift | Shifting | 2 Days Off

Salary Range: ₱20,675 – ₱22,675

About the Role:

Join our growing team as a Customer Service Representative – Provider Service

You'll handle client and provider inquiries, deliver excellent customer support, and maintain positive relationships while ensuring timely and accurate responses.

Key Responsibilities:

  • Handle customer and provider inquiries confidently through calls or written communication.

  • Build and maintain strong client relationships to ensure customer satisfaction.

  • Identify opportunities, develop account strategies, and negotiate effective solutions.

  • Communicate company policies and brand positioning clearly and professionally.

  • Emphasize product/service benefits, discuss terms, and prepare reports using web-based tools or proprietary systems.

  • Experience in sales and account management is required (experience in the sports or entertainment industry is a plus).

Qualifications:

  • Minimum 1 year of international voice account experience.

  • Completed at least 2 years in college.

  • Excellent English communication skills (verbal and written).

  • Must be willing to work onsite and amenable to shifting schedules.

What's in It for You:

  • Competitive salary with monthly performance incentives.

  • Meal and other allowances.

  • Medical and dental coverage for employees.

  • HMO coverage for up to three dependents.

  • Training and career development programs to help you grow.

Build your career in the BPO industry with one of the top teams in provider services

Apply now and experience a supportive, rewarding work environment where your growth matters.

Job Type: Full-time

Application Question(s):

    1. Years of experience do you have working as a Customer Service Representative/Call Center Agent?

  • Years of experience do you have working in a BPO International Voice Account?

  • What level of education have you completed?
  • What kind of account experience do you have, and how many years have you worked in each? Please select from the following options:
  • Travel
  • Telecom
  • Collections
  • Financial
  • Insurance
  • Healthcare
  • Others (please specify): 
  • Are you open to attending an onsite interview? 
  • What is your preferred working site?: 
  • Active email address:
  • Active viber number
  • Active mobile number:
  • Do you have a valid drivers license? 
  • Kindly provide your full name (First Name, Middle Name, Last Name):
  • Availability for virtual/oniste processing today or tomorrow (kindly indicate time from 10:30 AM - 6PM):

Work Location: In person

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