CSR Role
4 days ago
Company Description
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Role Description
This is a full-time, on-site role for a Customer Service Representative (CSR) located in Pasig. The CSR will handle a variety of customer interactions, including addressing inquiries, providing support, resolving complaints, and ensuring customer satisfaction. The role entails maintaining a high level of professionalism while delivering exceptional customer experiences and meeting service standards.
Qualifications
- Experience in Customer Service, Customer Support, and Customer Satisfaction processes
- Strong understanding of Customer Experience and the ability to cultivate positive client relationships
- Excellent verbal and written communication skills
- Problem-solving and conflict resolution skills
- Ability to work effectively in a team and under pressure
- Familiarity with customer service software or tools is a plus
- High school diploma or equivalent; additional certifications in customer service are advantageous
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