CSR Hiring

2 hours ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱250,000 per year

We are seeking a talented Customer Service Representative (CSR) to join our dynamic team. In this full-time role, you will be responsible for providing exceptional non-voice customer support to our valued clients. Based in Alabang Muntinlupa City Metro Manila, this position offers a dayshift work schedule.

What you'll be doing

  • Respond promptly and courteously to customer inquiries, concerns and requests via email, chat or other non-voice channels
  • Provide accurate information and effective problem-solving to ensure customer satisfaction
  • Update customer records and documentation in a timely and efficient manner
  • Escalate complex issues to the appropriate team or supervisor as needed
  • Contribute to the continuous improvement of our customer service processes and practices

What we're looking for

  • 1-2 years of experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills with a customer-centric approach
  • Strong problem-solving and critical thinking abilities
  • Proficiency in using computer systems and software applications
  • Ability to work effectively in a team and adapt to a fast-paced environment
  • Fluency in English and the local language

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive medical and life insurance coverage
  • Opportunities for career development and advancement
  • Supportive and collaborative work culture
  • Modern, well-equipped office facilities

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