Collections - CSR
2 hours ago
Company Description
eClerx Services Limited
is a leading provider of business process management, data analytics, and digital solutions. Serving industries such as financial services, telecom, retail, media, and tech, eClerx helps global clients automate compliance, enhance customer experience, and scale digital operations. Known for its innovation and operational excellence, the company combines data, technology, and human expertise to drive business results.
Role Description
This is a full-time on-site role for a Collections - CSR (Customer Service Representative) role located in Muntinlupa City. The Collections - CSR will be responsible for managing customer accounts, handling incoming customer service inquiries, ensuring customer satisfaction, and providing high-quality customer support. The role requires maintaining accurate records of customer interactions, addressing customer complaints, and working effectively to improve the overall customer experience.
Qualifications
- Strong background in
Customer Service
and delivering excellent
Customer Experience - Excellent
communication
and
interpersonal skills - Strong
problem-solving skills
and keen
attention to detail - Able to work effectively
independently
and within a
team environment - At least 1 year of BPO experience
- At least 1 year of Collections experience
in a BPO setting (preferably for a
US international account
) - Previous experience in collections
or a related field is an advantage - Must be
college level
, any course
Must be willing to work onsite
at
Northgate, Alabang, Muntinlupa
Immediate start preferred
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