Onsite IT Support

4 days ago

Pasay, National Capital Region, Philippines Pointwest Squad Inc Full time ₱70,000 - ₱120,000 per year

Company Description

Pointwest Squad Inc. offers efficient staffing services with more than 10 years of experience in delivering accurate screening and on-boarding of resources. We ensure swift fulfillment of manpower needs, providing skilled individuals ready to perform necessary tasks effectively.

Project Duration: 6 months with possibility for extension

Work Set-up: Full Onsite in Pasay office; Night shift schedule

Role Description

  1. End-User Support:


• Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.


• Diagnose and resolve hardware, software, and network issues.


• Install, configure, and upgrade computer components and software applications.


• Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

  1. Hardware Maintenance:


• Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.


• Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

  1. Software Support:


• Install, configure, and update software applications on user devices.


• Troubleshoot and resolve issues related to operating systems and software applications.


• Collaborate with the IT team to deploy software updates and patches.

  1. Network Support:


• Assist in the setup and configuration of network devices, such as routers, switches, and access points.


• Troubleshoot network connectivity issues and assist in resolving network-related problems.


• Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

  1. Security:


• Implement and enforce security measures to protect systems and data.


• Educate end-users on best practices for security and data protection.

  1. Documentation:


• Maintain accurate records of hardware and software inventory.


• Document solutions to common issues for knowledge sharing.


• Preparation and submission of activity reports

  1. User Training:


• Conduct training sessions for end-users on basic IT procedures and best practices.


• Provide guidance to users on utilizing IT resources effectively.


• Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

Qualifications


•
Should have at least 1-2 years of working experience in providing onsite IT support.


• Proficient in troubleshooting hardware, software, and network issues.


• Strong knowledge of operating systems (Windows, macOS) and common software applications.


• Familiarity with basic network concepts and protocols.


• Experience with ticketing tool (preferably ServiceNow)


• Troubleshooting experience on MS O365 suite


• Incident and management knowledge.

Other Details:

  • Up to 25k
  • OT Pay
  • Night Differential
  • Leave Credits
  • Day 1 HMO

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