Chat Support

2 weeks ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱150,000 - ₱250,000 per year

Job Title: Chat Support (Ecommerce)

Job Type: Full-time

Location: Pasay City

Overview

We are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a smooth online shopping experience.

Key Responsibilities

Respond promptly to customer inquiries via chat and email regarding orders, payments, returns, and product questions. Resolve customer complaints or issues with professionalism, empathy, and efficiency. Update and maintain customer information in internal systems. Process returns, refunds, cancellations, and order modifications accurately. Collaborate with warehouse, logistics, and operations teams to ensure timely fulfillment and delivery. Maintain high customer satisfaction and contribute to improving support processes. Monitor chat and email queues to meet daily service targets.

Qualifications

  • At least 1 year of experience in non-voice customer support, preferably in e-commerce.
  • Strong written communication and typing skills.
  • Familiarity with e-commerce platforms and online order management.
  • Ability to multitask, prioritize, and handle high-volume inquiries.
  • Problem-solving mindset and attention to detail.
  • Willingness to work onsite in Pasay and adhere to assigned shifts.

Preferred Skills:

  • Experience with platforms like Shopify, Lazada, Shopee, TikTok Shop, or similar.
  • Basic knowledge of Adobe Photoshop or Canva for product inquiries is a plus.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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