System Support Specialist

1 week ago

Pasay, National Capital Region, Philippines Ben Edictio Corporated Full time ₱420,000 - ₱630,000 per year

Salary offer depends on your experiences and skills. Your salary expectation will still undergo approval of our client.

Specific Job title/Position: Technical Support Agent

  • Graduate of Bachelor's Degree in Computer Science or similar degree
  • Willing to work ON-SITE in Pasay: Hybrid (specific no. of days- for verification but possibly 2-3 days/week) for now until further notice
  • Amenable to work on any shift assigned especially Night Shift Schedule (We are still verifying the schedule)
  • At least 2 year of experience in customer-focused, support environment: Technical Support
  • · Has experience in providing support via email and phone

· REQUIRED - Work experience in troubleshooting SaaS applications

Proven track record of driving change focused on improving the customer experience

Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)

Experience with JavaScript, HTML, and XML

Experience with Medallia and Service Cloud knowledge a plus

Ability to learn on the fly and prioritize conflicting tasks

  • Excellent English, oral and written, communication skills
  • Can Start ASAP

Job Types: Full-time, Permanent

Pay: Php28, Php33,000.00 per month

Application Question(s):

  • Are you willing to work on a fixed Night Shift Schedule if assigned?
  • How long is your total working experience in Multinational companies and supporting International clients?
  • How long is your total hands-on working experience in providing TECHNICAL support to CLIENTS?
  • SPECIFY if you can SPEAK any of the following: Spanish, Mandarin, Japanese, Korean
  • SPECIFY if you have hands-on working experience in the following: JavaScript, HTML, and XML
  • Do you have hands-on working experience in Medallia or Service Cloud ? SPECIFY
  • Do you have hands-on working experience in providing support via EMAIL?
  • Do you have hands-on working experience in providing support via PHONE CALL to your customers/clients?
  • Do you have hands-on working experience in troubleshooting SaaS applications?
  • Are you willing to work onsite in Pasay -(Around MOA) - Hybrid 2 days onsite/month until further notice ?
  • How much is your expected salary? Php - basic pay/month
  • How soon can you start once hired?

Education:

  • Bachelor's (Preferred)

Work Location: In person

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