Chat Support Specialist
6 days ago
Position: Chat Support Specialist with SEO & Online Marketing Experience
Work Arrangement: Full Onsite - Pasay
Overview:
We are looking for a Chat Support Specialist who can not only deliver excellent customer service through live chat and email but also contribute to our digital growth through SEO and online marketing. This hybrid role is ideal for someone who is tech-savvy, has strong communication skills, and is eager to support customers while optimizing our online presence.
Key Responsibilities:
- Provide real-time customer support via chat and email, ensuring timely and professional responses.
- Assist users with product inquiries, troubleshooting, and account concerns while maintaining a customer-first approach.
- Collaborate with the marketing team to implement SEO best practices, including keyword research, content optimization, and metadata updates.
- Support online marketing campaigns by helping manage social media channels, creating basic content, and tracking engagement.
- Monitor customer feedback and online activity to identify opportunities for improved visibility and brand presence.
- Document recurring issues and provide insights to product and marketing teams for service and content improvements.
Qualifications:
- At least 1 year of experience in chat/email customer support.
- Background in SEO, digital marketing, or content management is strongly preferred.
- Strong written English communication skills with attention to grammar, tone, and clarity.
- Knowledge of SEO tools (e.g., Google Analytics, Ahrefs, SEMrush, Yoast SEO / Rank Math).
- Familiarity with social media platforms and basic content creation.
- Tech-savvy, detail-oriented, and able to multitask across support and marketing tools.
- Strong problem-solving skills with the ability to work independently and collaboratively.
Nice to Have:
- Experience with CRM platforms (HubSpot / Salesforce Service Cloud, Zoho, Zendesk)
- Knowledge of basic HTML, blogging, or content publishing.
- Previous experience in e-commerce.
This role offers the opportunity to grow beyond customer support by contributing to our digital marketing and SEO initiatives.
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person
-
Chat Support Specialist
7 hours ago
Pasay, National Capital Region, Philippines Reliasourcing Full time ₱400,000 - ₱600,000 per yearPosition: Chat Support Specialist (Technical & Sales/Upselling)Work Arrangement: Full Onsite – PasayOverview:We are looking for a Chat Support who can combine strong technical knowledge with excellent customer service and sales skills. This role requires someone who can troubleshoot customer issues effectively while identifying opportunities to upsell and...
-
Chat Support
6 days ago
Pasay, National Capital Region, Philippines Reliasourcing Full time ₱150,000 - ₱250,000 per yearJob Title: Chat Support (Ecommerce)Job Type: Full-timeLocation: Pasay CityOverviewWe are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a smooth online...
-
Chat Support
1 week ago
Pasay, National Capital Region, Philippines Reliasourcing Full time ₱80,000 - ₱120,000 per yearJob Title: Chat Support (Gaming Account)Work Setup: Work Onsite in PasayQualifications:Minimum 1 year of customer support experience, with at least 1 year in gaming-related support (email/chat for mobile apps preferred).Strong written English communication skills with excellent grammar and tone awareness.Empathetic, player-first mindset with the ability to...
-
Customer Support Specialist
6 days ago
Pasay, National Capital Region, Philippines Reliasourcing Full time $30,000 - $40,000 per yearJob Title: Customer Service RepresentativeDepartment: OperationsReporting to: Team LeaderJob SummaryThe Customer Service Representative (CSR) acts as the primary point of contact for customers, handling inquiries via voice, chat, and email. The role involves providing accurate information, resolving issues efficiently, and ensuring a positive customer...
-
Reactivation Specialist
2 weeks ago
Pasay, National Capital Region, Philippines Reliasourcing Full time ₱240,000 - ₱360,000 per yearPosition Title: Reactivation Specialist (Non-Voice)Location: On-site – Pasay CitySchedule: Shifting ScheduleTarget Start Date: October 20, 2025Job Summary:We are looking for Reactivation Specialists (Non-Voice) to join our on-site team in Pasay. This role focuses on re-engaging inactive or low-activity players through email, in-app chat, and social...
-
Pasay, National Capital Region, Philippines TTEC Full time ₱250,000 - ₱450,000 per yearSeasonal Chat Customer Service RepresentativeYour potential has a place here with TTEC's award-winning employment experience. As a Seasonal Chat Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...
-
Technical Support Specialist
1 week ago
Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 per yearWORK SET-UP:_ FULLTIME ON-SITE_SUMMARY:If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most...
-
Sales Support Specialist
6 days ago
Pasay, National Capital Region, Philippines Infinity Outsourcing Services Full time ₱220,280 per yearA Sales Support Specialist's key responsibilities include handling customer inquiries, processing sales orders, managing customer accounts and databases, providing administrative assistance to the sales team, and monitoring sales performance and trends to ensure client satisfaction and help achieve sales targets.Customer & Client ManagementCustomer Service:...
-
Application Support Specialist
6 days ago
Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱35,000 per yearCOMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Application Technical Support SpecialistCompany Industry: BPO CompanyWork Location: MOA Pasay Work Schedule: Night ShiftSalary: Php 30,000 – Php 35,000Work Set Up: Hybrid (1–2 times a month Return-to-Office)Benefits:·...
-
Administrative Support Specialist
6 days ago
Pasay, National Capital Region, Philippines Cyberbacker Careers Full timeCyberbacker Careers is hiring a Full time Administrative Support Specialist role in Pasay, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱25,000 per month100% Work From Home | Available for FULL TIME | PART TIMERESPONSIBILITIES:TranscriptionPreparing...