Email Support Representative

4 days ago


Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time ₱400,000 - ₱600,000 per year

Job Title: Email Support Representative (Gaming)

Work Setup:
Work Onsite in Pasay

About the Role

We're looking for an Email Support Representative to help players with their inquiries and concerns. You'll handle account, payment, and gameplay issues, provide clear guidance, and escalate technical problems when needed—all while ensuring players get a smooth and positive experience.

Key Responsibilities

  • Respond to player inquiries via email within set turnaround times
  • Assist with login issues, account recovery, payments, and missing rewards
  • Clarify game features, events, and promotions
  • Escalate bugs, payment disputes, or technical issues to the right teams
  • Document all cases accurately in ticketing tools
  • Meet KPIs (Response Time, CSAT, QA scores) and contribute to team improvements

Qualifications

  • 1+ year in customer support (gaming support via email/chat preferred)
  • Strong written English communication skills
  • Familiar with mobile/casual gaming culture
  • Experience with ticketing tools (Zendesk, Freshdesk, Helpshift) is a plus
  • Tech-savvy, fast learner, adaptable to rotating shifts (weekends/holidays)
  • Bachelor's degree or equivalent preferred

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