
Chat Support
1 week ago
Job Title: Chat Support (Gaming Account)
Work Setup: Work Onsite in Pasay
Qualifications:
- Minimum 1 year of customer support experience, with at least 1 year in gaming-related support (email/chat for mobile apps preferred).
- Strong written English communication skills with excellent grammar and tone awareness.
- Empathetic, player-first mindset with the ability to handle frustrated users professionally.
Requirements:
- Familiarity with gaming culture and multiple genres (e.g., RPGs/MMORPGs, FPS, MOBA, Simulation, Casual Mobile Games)
- Background or familiarity with gaming across multiple genres, such as: RPGs/MMORPGs (e.g., World of Warcraft, Final Fantasy, Genshin Impact) FPS/TPS (e.g., Call of Duty, Valorant, Apex Legends) MOBA (e.g., League of Legends, DOTA 2, Mobile Legends) Simulation/Strategy (e.g., The Sims, Civilization, Clash of Clans) Survival/Adventure (e.g., Minecraft, Rust, Zelda, Baldur's Gate)
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Helpshift) preferred.
- Tech-savvy and comfortable using multiple tools and systems simultaneously.
- Willing to work onsite with a rotating schedule, including weekends and holidays.
- Quick learner with strong product knowledge retention.
- Strong time management and task prioritization skills.
- Ability to work well under pressure and think on your feet.
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person
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