Corporate IT Analyst

2 days ago

Makati City, National Capital Region, Philippines RGP Full time $104,000 - $130,878 per year

We are seeking an experienced
IT Analyst
in our Manila office. Under the general supervision of the Director, Support Services, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems. This will be a hybrid role, in office 3 days a week.

What you will work on

  • Answer inquiries directed to IT Support Services via phone and RGP Support Portal.
  • Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
  • Supported Operating Systems: Microsoft Windows 10/11; Windows Server2012, 2019
  • Supported Software: Microsoft Office 365; MS Teams, MS OneDrive, MS SharePoint, Google Chrome, Microsoft Edge, Go2Assist.
  • Supported Industry-Specific Software: Workday, Salesforce, OKTA MFA.
  • Supported Hardware: Laptops, Desktops, Printers, Active Sync Devices, Copiers/Faxes.
  • Configure desktop and laptop computers for end-users using MS inTune imaging process.
  • Create and maintain Active Directory accounts, e-mail accounts and group distribution lists.
  • Modify / Create O365 accounts using MS O365 Admin portal.
  • Manage company IT assets by ensuring that all technical assets are accounted for.
  • Perform software installations and security upgrades as needed.
  • Support the IT function of the company by executing special projects.

WHAT YOU WILL BRING

  • Bachelor's or equivalent from an accredited hour year university is preferred.
  • 2+ years of technical support and customer service experience.
  • Prioritize work and manage multiple tasks at one time.
  • Communicate complex business concepts in writing and verbally.
  • Install equipment, machines, wiring, and/or programs to meet specifications.
  • Identify system problems or limitations and implement a method to correct the issue.

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