HR and Operations Team Lead

3 days ago

San Pedro, Calabarzon, Philippines Yngen Holdings Group of Companies Full time ₱900,000 - ₱1,200,000 per year

Lead with Purpose We're looking for an HR & Operations Team Lead to drive people success and operational excellence. Be the bridge between strategy and execution—where people and performance thrive together.

What you'll do:

Administration

  • Monitor and ensure the timely and accurate submission of attendance records for all assigned team members.
  • Review, validate, and approve direct reports' requests in the HRIS (e.g., leave applications, shift adjustments, schedule change forms, corrections) within the prescribed timelines.
  • Serve as the first point of contact for agents with payroll-related concerns; coordinate with the Total Rewards or Payroll team for resolution and follow up until closure.
  • Assist team members in understanding their compensation and benefits, ensuring they are informed about HMO coverage, government-mandated benefits, and internal policies.
  • Coordinate and escalate Employee Relations (ER) concerns (e.g., behavioral issues, interpersonal conflicts, attendance patterns) to the HR team while providing initial documentation and support.
  • Ensure the team's compliance with company policies including but not limited to code of conduct, acceptable use policies, security protocols, and operational requirements.
  • Track and ensure timely submission of compliance requirements such as certificates, waivers, forms, or training acknowledgment sheets.

Performance Management:

  • Conduct structured one-on-one coaching sessions with each team member at least twice per month, focusing on performance metrics, behavior, quality of work, and attendance.
  • Document each coaching session using the prescribed coaching log and submit it on time for audit or review purposes.
  • Provide constructive feedback to agents on their strengths and areas for improvement, aligning discussions with KPI performance and individual development goals.
  • Monitor daily and weekly performance dashboards and escalate at-risk team members to the Operations Manager for intervention.
  • Perform side-by-side (SBS) sessions with agents at least twice a month using the standardized SBS evaluation form.
  • Provide immediate, actionable feedback and document results.
  • Assist in the implementation of performance improvement plans (PIPs) for low-performing agents, ensuring consistent follow-up and progress monitoring.

Talent Management and Engagement:

  • Participate in the validation of applicants for frontline positions by attending calibration sessions, reviewing applicant profiles, and conducting or observing interviews as assigned.
  • Contribute feedback on applicants' alignment with operational requirements, attitude, and trainability.
  • Organize and facilitate regular team huddles to discuss announcements, updates, process changes, and address team concerns.
  • Encourage open communication and create a safe space for feedback during meetings.
  • Actively support company-wide and sitewide engagement activities by ensuring full participation of team members and assisting with logistics or execution as needed.
  • Foster a culture of positivity, collaboration, and performance excellence through daily team engagement, informal check-ins, and celebration of milestones (e.g., birthdays, anniversaries, top performance).

Requirements:

  • At least 2 years in college or a vocational graduate
  • At least 2 years of experience as a Senior Agent or Subject Matter Expert
  • Experience in handling a team
  • Amenable to work onsite, shifting schedules

  • HR Team Lead

    2 weeks ago

    San Mateo, Calabarzon, Philippines Excis Compliance ltd Full time ₱900,000 - ₱1,200,000 per year

    - Remote (subject to change)Strong Knowledge about EMEA labour practices -Team Leadership:Provide leadership and guidance to the HR team, ensuring effective collaboration and performance.Oversee day-to-day HR operations and allocate tasks based on team members' strengths and workload.-Strategic HR Planning:Contribute to the development and implementation of...

  • hr supervisor

    2 weeks ago

    San Pedro, Calabarzon, Philippines JR PLASTIC Full time ₱800,000 - ₱1,200,000 per year

    About the role As an HR Supervisor at JR PLASTIC', you will play a key role in overseeing and streamlining the company's human resources operations. Based in San Pedro City Laguna, this full-time position will see you managing a range of HR functions, from recruitment and onboarding to employee relations and performance management.What you'll be...

  • HR Assistant

    6 days ago

    San Pedro, Calabarzon, Philippines LMercado Agri-farms Full time $104,000 - $130,878 per year

    About the role Join the dynamic HR team at LMercado Agri-farms' as an HR Assistant. This full-time role in San Pedro City, Laguna will provide you the opportunity to contribute to the overall HR operations and support the strategic HR initiatives of the company. As an HR Assistant, you will be a key member of the Consulting & Generalist HR team, ensuring...

  • hr staff

    2 weeks ago

    San Pedro, Calabarzon, Philippines JR PLASTIC Full time $30,000 - $50,000 per year

    REQUIREMENTS (WE ACCEPT FRESH GRADS, WILLING TO BE TRAINED)COLLEGE GRAD (BSBA-HRM, BS PSYCHOLOGY, RELATED PROGRAM)COMPUTER LITERATEPHYSICALLY FITWITH AVAILABLE REQUIREMENT (BIRTH CERT, MANDATORY BENEFITS, ETC.)About the role At JR PLASTIC', we're seeking an HR STAFF to join our dynamic team in San Pedro City, Laguna. As a full-time member of our company,...

  • HR Supervisor

    2 weeks ago

    San Pedro, Calabarzon, Philippines PETROPLAS TRADING INCORPORATED Full time ₱104,000 - ₱130,878 per year

    Responsibility to staff and directing the team:– responsibility to assist your Line Manager in the supervision of the human resources team– meet your targets and those of the team as a whole– assist in the smooth running of the of the team– contribute to training and development of the team– adhere to statutory obligations and agreed quality and...

  • HR/Legal Officer

    2 weeks ago

    San Pedro, Calabarzon, Philippines MMG Group of Companies Full time $104,000 - $130,878 per year

    Key Responsibilities:1. Employment Law ComplianceEnsure the organization's HR practices comply with local, state, and federal labor laws.Monitor and interpret changes in employment legislation and advise HR and management accordingly.Support in the implementation of HR policies that align with legal requirements.2. Employee Relations & Dispute...

  • HR Interns

    2 weeks ago

    San Pedro, Calabarzon, Philippines Nordic Heel Unlimited Inc. Full time $70,000 - $120,000 per year

    NOW HIRING: HR INTERNNordic Heel Unlimited Inc. – San Vicente, San Pedro, LagunaTaking Human Resource Management (HRM), Psychology, or a related course.Willing to undergo internship with school endorsementEager to learn, organized, and people-orientedHands-on HR experience | Internship Certificate | Supportive teamSend résumé to Subject: Application –...

  • team leader

    2 weeks ago

    San Pedro, Calabarzon, Philippines Private Advertiser Full time $40,000 - $60,000 per year

    About the role JR PLASTIC' is seeking a dedicated Team Leader to join our dynamic team in our manufacturing facility located in San Pedro City, Laguna. As a Team Leader, you will play a pivotal role in overseeing a team of production workers, ensuring efficient operations and meeting our high-quality standards. This is a full-time position that offers...

  • team leader

    2 weeks ago

    San Pedro, Calabarzon, Philippines JR PLASTIC Full time ₱1,500,000 - ₱2,000,000 per year

    REQUIREMENTSCOLLEGE GRAD OR COLLEGE LEVELCOMPUTER LITERATEPHYSICALLY FITWITH AVAILABLE REQUIREMENTS (BIRTH CERT, MANDATORY BENEFITS, ETC.)WILLING TO WORK IN A MANUFACTURING SETTINGAbout the role JR PLASTIC' is seeking a dedicated Team Leader to join our dynamic team in our manufacturing facility located in San Pedro City, Laguna. As a Team Leader, you will...

  • Production Team Leader

    2 weeks ago

    San Pedro, Calabarzon, Philippines 168 Plastic Corp Full time $40,000 - $60,000 per year

    What we're looking forAt least College LevelComputer literateMust have at least related work experienceExcellent communication and interpersonal skills to effectively lead and motivate your teamProblem-solving and decision-making abilities to quickly address any production challengesA commitment to maintaining a safe and efficient work environment