Customer Service Representative

3 days ago

Caloocan City, National Capital Region, Philippines Exxel Prime Int'l Trading Inc. Full time ₱250,000 - ₱350,000 per year

The Customer Service Representative is responsible for providing exceptional customer support by addressing inquiries, resolving complaints, and ensuring a positive shopping experience for our customers. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance brand loyalty and satisfaction.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field preferred.
  • At least 1 year of experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in Microsoft Office, Google Workspace, and CRM software is an advantage.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Customer-focused attitude with a friendly and professional demeanor.
  • Willingness to work flexible schedules, including weekends and holidays, as needed.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and social media platforms.
  • Assist customers with product information, order processing, and after-sales support.
  • Handle and resolve customer complaints in a professional and timely manner.
  • Process returns, exchanges, and refunds according to company policies.
  • Coordinate with internal teams, including sales, logistics, and marketing, to resolve customer concerns.
  • Maintain accurate customer records and document interactions using CRM systems.
  • Monitor customer feedback and suggest improvements to enhance the customer experience.
  • Stay updated with company products, promotions, and policies to provide accurate information.
  • Meet individual and team performance metrics, including response time and customer satisfaction goals.

Job Type: Full-time

Benefits:

  • Company events
  • Promotion to permanent employee

Ability to commute/relocate:

  • Caloocan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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