Customer Service Representative

2 days ago


Caloocan City, National Capital Region, Philippines Wei Acupuncture Clinic Full time ₱216,000 per year

Job Summary:

The CSR will provide frontline support for clients using our POS system, assisting with inquiries, troubleshooting, and ensuring excellent customer service. This role requires strong communication skills, technical aptitude, and a customer-oriented approach.

Responsibilities:

  • Respond to customer inquiries via phone, email, Viber, or MS Teams.
  • Assist with POS installation, setup, and troubleshooting.
  • Escalate complex technical concerns when needed.
  • Maintain accurate service records in the CRM system.
  • Educate clients on system features, updates, and best practices.

Qualifications:

  • Bachelor's Degree in Business Management, Operations Management, IT, Computer Science, or equivalent.
  • Proficiency with computers and POS software.
  • Customer-oriented, with strong communication and problem-solving skills.
  • Fresh graduates are welcome; must be willing to learn.
  • Preferably with own laptop and stable internet connection.

Work Setup:

  • Hybrid arrangement.
  • Recruitment process conducted via Viber and/or MS Teams.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php19,000.00 per month

Benefits:

  • Company events
  • Free parking
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: In person



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