Insurance Admin VA

13 hours ago

Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time

Do you enjoy turning complex problems into smooth solutions?

Are you ready to bring your insurance expertise to a supportive, collaborative team?

Do you thrive in a role where every detail matters and every client feels heard?

Join VA Platinum

APPLY NOW AND COMPLETE OUR ONLINE ASSESSMENTS WHILE WE PREPARE FOR JANUARY INTERVIEWS.

You will be scheduled for interviews in January, and yes, you'll soon enjoy the same well-deserved 2-week paid holiday break when you join us.

About the Role

We are looking for an Insurance Admin Virtual Assistant to support our claims team in managing insurance cases end-to-end. You will liaise with clients, insurers, and other stakeholders to ensure claims are processed efficiently and professionally. Your role will involve reviewing documents and evidence, preparing necessary correspondence, guiding clients through the claims process, and helping achieve timely and accurate settlements while providing excellent customer service.

Ideal Candidate (Must Have Requirements)
  • With at least 3 years' experience in insurance claims handling or administration (any insurance type)
  • Confident communicator and negotiator with clients, insurers, or third parties
  • Strong attention to detail when reviewing documents and evidence
  • Calm and professional when managing challenging situations
  • Intermediate computer skills, comfortable navigating multiple systems
  • Excellent organisation, multitasking, and time management skills
  • Customer-focused, empathetic, and solutions-oriented
  • Able to work independently and collaboratively in a team environment.
  • Amenable to work onsite (IT Park, Cebu City)
Tasks and Responsibilities
  • Manage insurance claims end-to-end, from intake to resolution
  • Liaise with clients, insurers, third parties, and relevant stakeholders
  • Negotiate settlements where applicable via phone, email, or written correspondence
  • Review and assess supporting documents, statements, and evidence
  • Prepare documentation, including client correspondence and internal notes
  • Guide clients through the claims process with clarity and professionalism
  • Maintain accurate records of claims, communications, and updates
  • Handle escalations and collaborate with legal or external parties if required
  • Provide empathetic support to clients during stressful claims situations
Industry-leading benefits
  • HMO w/ Dental Coverage + Dependents + Free Mental Health Consultations
  • 2-week paid Holiday Break. Enjoy the season without worrying about your work.
  • Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
  • Take advantage of working the day shift schedule Wake up to the sunrise and wind down as the sun sets.
We have a virtual recruitment process. What you need
  • Strong and Stable Internet Connection for uninterrupted video interviews
  • Laptop or PC with Webcam for online assessments and interviews

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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