Administrative Assistant

The DCX Client Services - Home Based Administrative Support will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be:

• Customer Service: They should respond promptly, professionally, and empathetically to customer inquiries. A strong admin anticipates issues, keeps communication clear, and ensures customers feel valued.
• Data Entry & Accuracy: Not just fast typing, but careful, detail-oriented work that avoids errors and maintains data integrity. They should be able to catch inconsistencies before they become problems.
• Case Filing & Organization: They keep digital and physical records structured, easy to access, and compliant with any relevant rules. You should be able to ask for something and get it within minutes.
• Coordination: They act as a hub—scheduling meetings, following up on action items, keeping workflows moving, and ensuring nothing slips through the cracks.

Role Details

• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and spoken English skill: Very Proficient
• Salary Range: 35,000

Job Responsibilities

• Oversee clerical tasks, such as processing, sorting, and routing incoming and outgoing mail.
• Provide outstanding customer service and demonstrate strong interpersonal skills.
• Sort and distribute vendor invoices to billing and accounts payable if necessary.
• Order and product inventory; receive and forward documentation and appropriate information to ASB inventory/sales support team for receipt completion.
• Order follow up with vendors to verify order receipt to meet client delivery timeline.
• Track order from production schedule to delivery date of product(s), through use of workflow management system.
• Management of backorder processes including identification of backorder and replacement with comparable product.
• Managing and taking action to reduce accounts receivable aging.
• Assist client with administrative duties.
• Create and update records ensuring accuracy and validity of information.
• Create, maintain, and enter information into databases.
• Ad hoc duties as assigned

Additional Job Requirements

• Education: College degree in Marketing, Business Administration, or any related field.
• Experience: 1-3 years of Customer Service, Data Entry, Administrative Assistant, or any related roles.
• Ability to learn company specific systems.
• Thorough understanding of office management systems and procedures.
• Communication: Clear, concise, and professional—both internally with your team and externally with clients or vendors.
• Time Management: Prioritizes well, handles competing demands without dropping balls, and can juggle routine tasks with urgent needs.
• Reliability: You can trust them to follow through consistently, sometimes even anticipating what's needed before you ask.

Software that will be used

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)
• Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Type: Full-time

Pay: Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Work from home

Application Question(s):

• How much is your expected salary?
• Active email address:

Experience:

• Administrative: 2 years (Required)
• Data Entry: 1 year (Required)
• Order Management: 1 year (Required)
• US Client: 1 year (Required)
• Graveyard (Night Shift): 1 year (Required)

Work Location: Remote