Wave 1 Chat

4 days ago

Cebu City, Central Visayas, Philippines ARAM ENTERPRISES INC Full time ₱80,000 - ₱120,000 per year

What you'll be doing

  • Responding to customer inquiries and issues via chat and email in a timely and professional manner
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to improve customer experience and providing feedback to management
  • Escalating complex issues to the appropriate teams for resolution
  • Adhering to all company policies, procedures and quality standards

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
  • Strong problem-solving and critical thinking skills to efficiently address customer inquiries
  • Proficiency in using computer systems and software to access customer information and document interactions
  • Fluency in English, both written and verbal
  • Ability to work in a fast-paced, high-volume environment and maintain composure under pressure

What we offer

  • Competitive salary and incentive-based bonuses
  • Comprehensive health and wellness benefits package
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Employee recognition and appreciation programs.

Apply now to join our team and be a part of our exciting journey

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